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[8theme] Products not working - by Elvin

This topic has 12 replies, 3 voices, and was last updated 5 years, 11 months ago ago by Olga Barlow

Elvin

Participant

December 7, 2018 at 10:14

Hi. I want to use [8theme] Products element.It shows all products and categories well but Categories or tags section not working. I want to show custom categories. Please help

Thank you 🙂

#205580 Copied Theme version: 5.1.3 WooCommerce version: 3.5.2

11 Answers

Rose Tyler

Support staff

December 7, 2018 at 10:17

Hello,

Please see screenshot – http://prntscr.com/lrvgdz

Regards

#205582 Copied

Elvin

Participant

December 7, 2018 at 10:21

Thank you. I know this but the problem is that when i write any category name nothing appears.

#205583 Copied

Rose Tyler

Support staff

December 7, 2018 at 10:27

Do you use the latest version of Core plugin (1.1.7)? https://www.8theme.com/documentation/xstore/plugins/plugins-update/
Please provide temporary wp-admin access so I can take a closer look.

Regards

#205584 Copied

Elvin

Participant

December 7, 2018 at 11:04

Yeap i upgraded Core plugin. But not working

Please contact administrator
for this information.

#205587 Copied

Rose Tyler

Support staff

December 7, 2018 at 11:10

1) Please set for the user – administrator role so I can see categories of products and Plugins section http://prntscr.com/lrw517
2) Try to enter names, not ids, here – http://prntscr.com/lrw67j

Regards

#205591 Copied

Elvin

Participant

December 7, 2018 at 11:35

I updated you to administrator. I know but when i enter name nothing appears. Please try you will see

#205592 Copied

Olga Barlow

Support staff

December 7, 2018 at 14:01

Hello,

Could you, please, provide me temporary FTP access to your site?

Regards

#205612 Copied

Elvin

Participant

December 7, 2018 at 14:09

Okay 🙂

Please contact administrator
for this information.

#205613 Copied

Olga Barlow

Support staff

December 7, 2018 at 18:23

Hello,

Check now, please.

Regards

#205636 Copied

Elvin

Participant

December 7, 2018 at 22:03

Thank you 🙂 You have fixed now products are appears when i write category ids as taxonomies in code manually . But again when i enter category name nothing appears.I wish you will fix it in next updates. Thank you again 🙂

#205644 Copied

Olga Barlow

Support staff

December 8, 2018 at 14:03

Hello,

You are welcome!
That problem is caused by the Polylang plugin. Our developers will check why that plugin affects that option.

Regards

#205658 Copied
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