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8Themes (Brand List) Element Problem - by George

This topic has 13 replies, 2 voices, and was last updated 7 years, 5 months ago ago by Olga Barlow

George

Participant

May 22, 2017 at 15:28

I seem to be having a problem using the 8Themes (Brand List) Element. I am using it to list my bands in alphabetical order with description on a separate page called “Manufacturers”. However it is showing code for the logo I have inserted into the Product Brands page. It is also showing the format code for the description. On mobile, the link is not active (although it is active on desktop view). Thanks for your help. See link in private

Please, contact administrator
for this information.

#163807 Copied Theme version: 3.14 WooCommerce version: 3.07

12 Answers

Olga Barlow

Support staff

May 24, 2017 at 10:43

Hello,

Please, provide me FTP access to fix this issue.

Regards

#163999 Copied

George

Participant

May 24, 2017 at 15:25

Here is ftp access in private. Thanks.

Please, contact administrator
for this information.

#164038 Copied

George

Participant

May 25, 2017 at 20:33

In addition to the above problems, I noticed that on mobile, both iPhone and Android, the links no longer work on the alphabetical brand listing to take you to a particular brand page. thanks in advance for your help

#164189 Copied

Olga Barlow

Support staff

May 29, 2017 at 14:56

Hello,

Sorry for the delay in answering. I have moved your problem to our developers and once I get the answer from them I’ll inform you. I hope we’ll solve the problem during next 2 days.

Regards

#164449 Copied

George

Participant

June 3, 2017 at 17:26

I have installed the new version 3.15 and the Changelog seemed to indicate this problem has been solved but it is not. The brand list page is still showing code for the logo I have inserted into the Product > Brands page. It is also showing the format code for the description. See https://exteriorcoatings.com/manufacturer/ and you will see all have code showing on the description and the listing ASTC Polymers I have a logo inserted in the text area of description and no log shows up, just code.

Thanks.

#164950 Copied

Olga Barlow

Support staff

June 6, 2017 at 16:55

Hello,

Replace xstore/framework/shortcodes/brands_list.php file by this one https://www.dropbox.com/s/aims1109p5e7qaf/brands_list.php?dl=0

Regards

#165102 Copied

George

Participant

June 6, 2017 at 17:35

Question. I am not sure where to find the brands_list.php file? Do I find this file in the Appearance > Editor under XStore: shortcodes.php (framework/shortcodes.php)? I don’t see it there. Thanks.

#165118 Copied

Olga Barlow

Support staff

June 6, 2017 at 17:38

Hello,

No, connect to your server using FTP to find that file.

Regards

#165121 Copied

George

Participant

June 7, 2017 at 15:52

Yeah, it works, except if I need a bit more help if I don’t want to show the Brand Title but only the Brand Logo. The check box setting for brand title in the Brand Setting Tab does not work. Regardless of whether I have the box checked or not, it displays the brand title. A little but, one nonetheless.
:). https://exteriorcoatings.com/manufacturer/

Thanks.

#165226 Copied

Olga Barlow

Support staff

June 13, 2017 at 16:44

Hello,

Fixed. Check now, please.

Regards

#165646 Copied

George

Participant

June 13, 2017 at 17:18

Thanks I see that it works as described.

#165656 Copied

Olga Barlow

Support staff

June 13, 2017 at 17:38

Ok, great.

Regards

#165658 Copied
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