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A critical error has occurred on your website.

This topic has 4 replies, 3 voices, and was last updated 3 years, 11 months ago ago by Olga Barlow

  • Avatar: michel
    michel
    Participant
    December 11, 2020 at 20:35

    when i open my site i get an error message: A critical error has occurred on your website.
    and from wordpress I don’t have access to the dashboard. would someone know how to give me a hand please?

    Dettagli dell’errore
    ====================
    Un errore di E_COMPILE_ERROR è stato causato nella linea 33 del file
    /www/MW_qIXGPXccG/deliziedelmarchesato.com/wp-content/themes/royal/framework/init.php.
    Messaggio di errore: require_once(): Failed opening required
    ‘/www/MW_qIXGPXccG/deliziedelmarchesato.com/wp-content/themes/royal/framework/inc/really-simple-captcha/really-simple-captcha.php’
    (include_path=’.:/usr/share/php’)

    #263682 Copied Theme version: 6.3.2
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 12, 2020 at 11:02

    Hello,

    I can open your site without the error. Is it solved?

    Regards

    #263723 Copied
    Avatar: michel
    michel
    Participant
    December 12, 2020 at 13:46

    I resolved but has been doing so for a while. every 3, 4 days it falls back

    #263743 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    December 13, 2020 at 14:10

    Hello,

    This error appears as a rule if wp-content/themes/royal/framework/inc/really-simple-captcha/really-simple-captcha.php does not exist or permissions for this file are incorrect.
    What actions did you do to solve the error?

    Regards

    Regards

    #263841 Copied
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