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A few bugs/issues on my xstore theme, not sure how to fix.

This topic has 20 replies, 4 voices, and was last updated 1 years, 2 months ago ago by Andrew Mitchell

  • Avatar: lee
    lee
    Participant
    December 15, 2023 at 00:12

    Hi, I need help with a couple of things.
    1. I’ve translated with Loco translate, everything translated well except the “ADDRESSES” word which isn’t translating on ‘my account’ page.
    2. The Product Categories arrow icons are bugged as they’re both on the right side, I assume it has to do with my website being RTL.
    3. In the checkout (on desktop) it stopped doing that smooth transition to the next step after you click next for some reason.
    4. I didn’t find an option to change the color of cart/checkout steps texts, it’s currently grey, I want to have it white.
    5. The must-fill fields have three dots under the asterisk which I just want to have an asterisk.

    Thank you.

    Please, contact administrator
    for this information.
    #376722 Copied Theme version: 9.2.5 WooCommerce version: 6.4.2
    19 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2023 at 14:29

    Hello,

    We appreciate your decision to reach out to us and for your continued use of XStore.

    Regarding your inquiry about the translation of the “Addresses” tab within the My Account section of your website, we would like to inform you that this feature originates from the WooCommerce plugin. For assistance with this matter, we kindly suggest that you contact WooCommerce support directly at: https://wordpress.org/support/plugin/woocommerce/

    Furthermore, we request that you provide us with a Custom Login URL to proceed with addressing your concerns.

    We are committed to ensuring your satisfaction and are here to assist with any further questions or needs you may have.

    Kind Regards,
    8theme team

    #376787 Copied
    Avatar: lee
    lee
    Participant
    December 15, 2023 at 16:01

    Here’s the customer URL link, sorry that I forgot to include

    Please contact administrator
    for this information.
    #376820 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2023 at 16:04

    Hello,

    We appreciate your prompt response.

    We kindly request that you temporarily disable the two-factor authentication feature – https://prnt.sc/PY7N7DH49F1m.

    Kind Regards,
    8theme team

    #376822 Copied
    Avatar: lee
    lee
    Participant
    December 15, 2023 at 16:11

    It should be disabled now, apologies

    #376824 Copied
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    December 15, 2023 at 16:30

    Hello,

    We appreciate your prompt response.

    1/ Could you kindly provide us with the URL of the page where you are experiencing issues with the Product Categories arrow?

    2/ Upon reviewing your Checkout page, we did not encounter the issue mentioned. Would it be possible for you to capture a video illustrating the problem for our better understanding?

    3/ Are you referring to the steps outlined in this screenshot: https://prnt.sc/3B_Atx9bYkNd ? If so, the following custom CSS code may be applied to achieve the desired effect:

    .cart-checkout-nav-simple a {
    color: white;
}

    4/ Additionally, you may use the CSS code below to modify the appearance of the required field indicator:

    .woocommerce form .form-row abbr.required {
    border-bottom: none;
}

    We look forward to your reply and are here to assist you with any further queries or concerns.

    Kind Regards,
    8theme team

    #376830 Copied
    Avatar: lee
    lee
    Participant
    December 15, 2023 at 16:46

    Thanks for the help, I’ve included a link for the product categories arrows as well as a screenshot.

    Also a video for the checkout page as requested.

    And a question, where can I edit the my account page?

    Please contact administrator
    for this information.
    #376837 Copied
    Avatar: lee
    lee
    Participant
    December 16, 2023 at 14:40

    Just making sure you’ve received my message?

    #376891 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    December 16, 2023 at 14:51

    Dear Lee,

    We hope this message finds you well.

    Thanks for the help, I’ve included a link for the product categories arrows as well as a screenshot.
    >>> Kindly insert the following custom CSS code snippets into your website’s stylesheet:

    
.swiper-button-prev.swiper-nav.swiper-custom-left.et-swiper-elementor-nav.type-arrow.style-2.swiper-button-prev-swiper-unique-id-2 {
    left: auto !important;
    right: 0 !important;
}

.swiper-button-next.swiper-nav.swiper-custom-right.et-swiper-elementor-nav.type-arrow.style-2.swiper-button-next-swiper-unique-id-2 {
    right: auto !important;
    left: 0 !important;
}

    Also a video for the checkout page as requested.
    >>> It’s default transition for now. Do you mean all the steps should be the same transition?

    Additionally, you inquired about editing the ‘My Account’ page. This page is automatically generated by WooCommerce, and at present, we are unable to directly edit its layout. However, we can apply custom CSS to modify aspects such as color, size, and background.

    Should you require any further assistance or have additional questions, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    #376894 Copied
    Avatar: lee
    lee
    Participant
    December 16, 2023 at 15:22

    1. By transition I mean when I used to click next on checkout it used to position my screen on the next section, now it no longer does on PC.

    2. Is there a way I can change the “Addresses” text on my account page to a different text?

    3. How can I add a static block shortcode under the shipping option selected at checkout?

    4. I also have a problem where the review stars are showing double on the entire website. (screenshot link)

    5. How do I change the green color and the background grey color of that review summary?
    (screenshot link)

    Please contact administrator
    for this information.
    #376896 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    December 18, 2023 at 05:46

    Hi @lee,

    1. By transition I mean when I used to click next on checkout it used to position my screen on the next section, now it no longer does on PC.
    >>> We’re looking closer on this issue and get back to you ASAP.

    2. Is there a way I can change the “Addresses” text on my account page to a different text?
    >>> We guess there is an error with Loco Translate on single and plural texts. To fix it, please add the following code under functions.php file locates in your child theme:

    
function my_text_strings( $translated_text, $text, $domain ) {
	switch ( $translated_text ) {
		case 'Addresses' :
			$translated_text = 'כתובות';
			break;
	}
	return $translated_text;
}
add_filter( 'gettext', 'my_text_strings', 20, 3 );

    3. How can I add a static block shortcode under the shipping option selected at checkout?
    >>> Please add this code also:

    
add_action('woocommerce_after_shipping_rate', 'n2t_woocommerce_after_shipping_rate', 10, 2);
function n2t_woocommerce_after_shipping_rate($method, $index){
    echo do_shortcode('[your-shortcode');
}

    4. I also have a problem where the review stars are showing double on the entire website. (screenshot link)
    >>> Which browser are you using now? We checked on Firefox, Chrome & Safari the stars are looking good:
    – FF: https://prnt.sc/wUpngjP-MQDx
    – Chrome: https://prnt.sc/174ktzoXp6Sa
    – Safari: https://prnt.sc/Gmyp4QEIyL8E

    5. How do I change the green color and the background grey color of that review summary?
    >>> Please add the following custom CSS codes:

    
.single-product .et-product-rating-summary {
    background-color: #f0f0f0;
}
.et-product-rating-summary progress::-webkit-progress-value { 
    background: rgb(206, 95, 150); 
}

    Let us know how it goes!

    Best regards,
    The 8Theme Team.

    #376946 Copied
    Avatar: lee
    lee
    Participant
    December 18, 2023 at 09:32

    Thank you so much for the help, I will wait to hear from you in regards to the page transition.

    1. The “Addresses” changed but still remains on the account page sidebar where the icon is (screenshot added)

    2. The staticblock is showing next to it on the left inside of underneath. Also, how do I change the shipping option selected text to white as well as it’s entire border? (screenshot added)

    3. Regarding the stars, the issue is only on mobile if you can test for yourself.

    Please contact administrator
    for this information.
    #376981 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    December 18, 2023 at 10:48

    Hi @lee,

    1. By transition I mean when I used to click next on checkout it used to position my screen on the next section, now it no longer does on PC.
    >>> This is not a bug, because all the sections are visible on desktop so our DEVs decide to disable the scroll-to scripts. We will improve it in upcoming updates.

    1. The “Addresses” changed but still remains on the account page sidebar where the icon is (screenshot added)
    >>> Can you please provide us with your FTP account via Private Content area so we can take a closer look at your custom codes? via the Private Content area.

    To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

    2. The staticblock is showing next to it on the left inside of underneath. Also, how do I change the shipping option selected text to white as well as it’s entire border? (screenshot added)
    >>> Please add this custom CSS code:

    
.woocommerce-checkout .etheme-cart-checkout-accordion #shipping_method li {
    flex-flow: column
}

.woocommerce-checkout .etheme-cart-checkout-accordion #shipping_method {
    border-color: #fff;
}

.woocommerce-checkout .sales-booster-estimated-delivery {
    color: #fff;
}

    3. Regarding the stars, the issue is only on mobile if you can test for yourself.
    >>> Please add this custom CSS:

    
@media (max-width: 480px){
     .star-rating span:before, .star-rating:before {
          letter-spacing: 4px;
     }
}

    Let us know how it goes!

    #376992 Copied
    Avatar: lee
    lee
    Participant
    December 21, 2023 at 09:13

    Thank you for the help, I ended up using:

    add_filter ( 'woocommerce_account_menu_items', 'wptips_customize_account_menu_items' );
 function wptips_customize_account_menu_items( $menu_items ){
 	
	$menu_items['edit-address'] = 'כתובות';

	return $menu_items;
}

    Which fixed the issue on all pages.

    One last question, does the xstore theme I’m using has custom product galleries? I’m using a live preview content plugin by studiowombat and it says it will only work with woocommerce’s default product gallery.
    Is there a way I can revert to it?

    #377321 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    December 21, 2023 at 10:34

    Hello @lee,

    Thank you for reaching out and sharing the solution you’ve implemented. I’m glad to hear that you’ve successfully resolved the issue with the account menu items.

    Regarding your question about the XStore theme and its product galleries, XStore does indeed use a custom gallery for product pages. However, if you need to use a plugin that requires WooCommerce’s default product gallery, you might need to use custom hooks provided by the theme. Here are the hooks related to the product gallery that you mentioned:

    
etheme_before_single_product_image
etheme_after_single_product_image

    You can use these hooks to customize the product image area, potentially allowing you to integrate the default WooCommerce gallery.

    Best Regards,
    8Theme’s Team

    #377346 Copied
    Avatar: lee
    lee
    Participant
    December 21, 2023 at 11:59

    Thank you, could you perhaps please explain further on how I can switch the product gallery image to woocommerce’s default product gallery on all or some products?

    #377353 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    December 21, 2023 at 14:06

    Hello @lee,

    To switch to the default gallery of WooCommerce, you have to disable the Single Product Builder also. To do that, please follow these steps:

    1. Navigate to Theme Options > WooCommerce(Shop) > Single Product Builder > switch to OFF: https://prnt.sc/RFpbIDcx38-L
    2. Then go to Theme Options > WooCommerce(Shop) > Single Product Page >
    Variation Gallery > switch to OFF: https://prnt.sc/vd31SSZIdzVU
    3. After that go to Theme Options > WooCommerce(Shop) > Single Product Page > Layout:
    – Zoom > switch to OFF
    – Gallery Slider > select Disable
    – https://prnt.sc/TsX5SurVjYL7

    Hope it helps!

    Best Regards,
    8Theme’s Team

    #377369 Copied
    Avatar: lee
    lee
    Participant
    December 22, 2023 at 10:27

    But I do not want to deactivate the entire single product builder, product pages look ugly that way.

    Is there a way I can use the custom hook you mentioned before to insert woocommerce’s default product gallery, and with custom code remove the existing xstore custom gallery?
    This way I only switch the gallery and keep the page design.

    #377447 Copied
    Avatar: Justin
    Luca Rossi
    Support staff
    December 22, 2023 at 10:52

    Hi @lee,

    Currently, the option you are inquiring about is not available. However, we invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

    If you wish a developers team can personally assist you via customization service.
    To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
    Customize your website to suit your needs and make it stand out with expert dev team.

    Thank you for your cooperation and understanding.

    Kind Regards,
    8theme team

    #377449 Copied
    Avatar: Andrew Mitchell
    Andrew Mitchell
    Support staff
    January 5, 2024 at 17:37

    Dear lee,

    We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

    Click here to rate now: https://themeforest.net/downloads

    Thank you sincerely for your ongoing support!

    Best Regards,
    The 8Theme Team

    #378801 Copied

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