Return to previous page

A few issues after update to Royal 2.3 - by Darren

This topic has 17 replies, 2 voices, and was last updated 9 years, 2 months ago ago by Eva Kemp

Darren

Participant

October 11, 2015 at 02:31

Good day Royal Theme support,

We have a few issues since updating Royal theme from 2.2 to 2.3.

Product pages:
Breadcrubms no longer appearing under main navigation on the product pages
See example here: https://www.loveourwork.com.au/lows0t1a0g1e0/shop/shop-flowers-plants/arrangements/dozen-long-stem-red-roses-belgium-chocolates/

Product tabs not displaying on front end under: Theme options > single product > “Enter custom content you would like to output to the product custom tab (for all products)”
See example here: https://www.loveourwork.com.au/lows0t1a0g1e0/shop/shop-flowers-plants/arrangements/dozen-long-stem-red-roses-belgium-chocolates/

Header:
The blog-description tag line is not appearing near the telephone icon as it is on our live site.
See here: http://www.loveourwork.com.au – to the left of the logo in the hearder.

Kind regards

Please, contact administrator
for this information.

#93037 Copied Theme version: 2.3 WooCommerce version: 2.4.7

16 Answers

Eva Kemp

Support staff

October 12, 2015 at 09:39

Hello,

As I see you don’t have text in Theme Options > Header > Header custom HTML (for 6, 7, 13, 14, 18 headers). I’ve added your tag text there. Please check header now.

You disabled Page Heading option in Shop page editor, that’s why breadcrumbs weren’t shown for all product pages. I’ve enabled it. Please check.

To make tabs shown you need add some content to product description as I’ve done for this product:
https://www.loveourwork.com.au/lows0t1a0g1e0/shop/shop-flowers-plants/arrangements/dozen-long-stem-red-roses-belgium-chocolates/

Regards,
Eva Kemp.

#93166 Copied

Darren

Participant

October 13, 2015 at 06:15

Hi thank you for this.
All issues have been address, except one – and there is a new one that I have noticed.

If we use this page as an example:
https://www.loveourwork.com.au/lows0t1a0g1e0/shop/shop-flowers-plants/arrangements/dozen-long-stem-red-roses-belgium-chocolates/

You note where it says in the tab ‘Information for you’ under the product and social media buttons, that if you click on it it takes you to the top of the page, instead of expanding the tab.

Additionally, I think your team put the ‘test’ in the descriptions box for the product in wordpress.
I deleted this from within wordpress and now the entire tab does not appear.
We use the short description to display the product description
If you put the word ‘test’ back into the description of the product, the product description and the ‘Information for you’ tab appear but we do not want the description tab to appear.
I have left the word ‘test’ in the product description so you can see the problem.

Finally, if you look in the left hand column under the left hand navigation, the price slider appears broken. It has fields instead of the slider widget.
https://www.loveourwork.com.au/lows0t1a0g1e0/product-category/shop-flowers-plants/arrangements/boxed-arrangements

Please assist,

Regards,
Andrew

#93450 Copied Theme version: 2.3

Eva Kemp

Support staff

October 13, 2015 at 09:19

Hello,

I’ve checked the tab and it’s working:
http://storage7.static.itmages.com/i/15/1013/h_1444724134_9667151_08298fc166.png
Please clear browser cache and check again, or check in another browser.

You need add some description for products to show tabs, to hide description use the code as described in Woocommerce documentation:
https://docs.woothemes.com/document/editing-product-data-tabs/

Are you talking about price filter widget?
Sorry, it’s unclear what is wrong with it. Could you please clarify with more details?

Regards,
Eva Kemp.

#93504 Copied

Darren

Participant

October 13, 2015 at 22:12

Thank you for this reply. You advice did not work, however I have turned the tabs off for now and look at it later.

Please note, that I have also noticed another bug.

Go to this page (or any product page):
https://www.loveourwork.com.au/lows0t1a0g1e0/shop/shop-flowers-plants/arrangements/dozen-long-stem-red-roses-belgium-chocolates/

On desktop, hover over the ‘Shop Flowers and Plants’ in the main menu, and then move your mouse to the left and try and select ‘Tulips’.

You’ll see that the mega menu disappears and the View finder in the product image underneath appears to conflicting with menu.

This is a critical bug as we would like our visitors to be able to select anything in this menu.

I have placed an image on dropbox for your to see the area of the screen I refer to.

Drop box link: https://www.dropbox.com/s/1ubllqnyumu9qad/low-royal-menu-dissappears-mouse-over-image.jpg?dl=0

Regards

Please, contact administrator
for this information.

#93721 Copied Theme version: 2.3

Eva Kemp

Support staff

October 14, 2015 at 08:47

Hello,

I clicked “Tulips” menu item and mega menu is still working:
http://storage9.static.itmages.com/i/15/1014/h_1444808800_1390407_5d27556381.png

Could you please show a screenshot of the issue?

Regards,
Eva Kemp.

#93758 Copied

Darren

Participant

October 14, 2015 at 23:04

Thanks Eva,

The problem didn’t replicate for you as you are on a different screen size.
The problem ocours when you try and select a product category menu item that is over the product picture.

So in your case – going by the screen shot you sent me – you would select something like ‘Corporate Gift Plants’ – under the Gift Plants Category.

Try it out here: (it does this on both firefox and chrome on desktop)
https://www.loveourwork.com.au/lows0t1a0g1e0/shop/shop-flowers-plants/arrangements/love-peace-tea-roses-chrysanthemum-boxed-arrangement/

Kind regards,
Andrew

#94003 Copied Theme version: 2.3

Eva Kemp

Support staff

October 15, 2015 at 08:48

Hello,

Sorry, but I still don’t see any issues:
http://storage6.static.itmages.com/i/15/1015/h_1444895038_5501453_e1806ecfb4.png
Menu is working properly.

Please show a screenshot of the problem you see when menu item is clicked.

Regards,
Eva Kemp.

#94056 Copied

Darren

Participant

October 15, 2015 at 23:52

Thank you but I don’t think the option you selected is actually hovering above the image below.
Try moving the mouse down further in the white space under ‘Corporate Gift Plants’.

Anywhere where the mega menu intersects with the product image below the menu.

https://www.loveourwork.com.au/lows0t1a0g1e0/shop/shop-flowers-plants/arrangements/love-peace-tea-roses-chrysanthemum-boxed-arrangement/

#94289 Copied Theme version: 2.3

Eva Kemp

Support staff

October 16, 2015 at 08:30

Hello,

Please take my apologies, but I still can’t get what exactly I should find.

Try moving the mouse down further in the white space under ‘Corporate Gift Plants’.

If I move the mouse in that space, what should I see?

Thank you for your clarification.

Regards,
Eva Kemp.

#94313 Copied

Darren

Participant

October 16, 2015 at 08:44

Ok. I’ll try and demonstrate better in my next response.

Thanks for patience.

Do you do Skype? Maybe better to talk it through and I can share screen?

Regards,
Andrew
BroadNet Works

#94316 Copied Theme version: 2.3

Eva Kemp

Support staff

October 16, 2015 at 10:48

Hello,

Sorry, but we have to continue the conversion in this topic.
You can create video of your issue and show us a link.

Regards,
Eva Kemp.

#94371 Copied

Darren

Participant

October 16, 2015 at 10:55

Yes have the technology to do so will do tomorrow.

#94373 Copied

Eva Kemp

Support staff

October 16, 2015 at 11:17

Hello,

Ok, looking forward to your reply.

Regards,
Eva Kemp.

#94375 Copied

Darren

Participant

October 16, 2015 at 23:06

Thanks Eva. I’ve done a screencast for you.
Link to drop box in private content. I’m hoping now this makes it easier to understand the problem.

Regards.

Please, contact administrator
for this information.

#94535 Copied Theme version: 2.3

Darren

Participant

October 18, 2015 at 02:01

Additionally the prblem may be that you are looking at the live site: http://www.loveourowrk.com.au

You should be looking at the site in development located here: https://www.loveourwork.com.au/lows0t1a0g1e0/

Regards,
Andrew

#94617 Copied

Eva Kemp

Support staff

October 19, 2015 at 09:25

Hello,

The problem persists only with your child theme. If you activate parent theme you’ll see the menu is working fine. Please check it. So you need to check the customizations you’ve made in child theme files.

Regards,
Eva Kemp.

#94681 Copied
Tagged: issues, royal, templates, update, woocommerce, wordpress
Viewing 17 results - 1 through 17 (of 17 total)