A few issues we are facing at the moment. Thanks for quick help!

Hello, @Nicolo,

Thank you for contacting us and for using XStore.

1/ We are pleased to inform you that upon thorough testing on our test site, we have verified that the Mini Cart, as well as the Upsell and Cross-Sell features, are functioning as intended. For your convenience, we have attached images to serve as a reference. https://ibb.co/jgw9kmQ
https://ibb.co/hZpprtN

It appears that the issue you are experiencing is isolated to your website. We recommend reviewing your site’s configuration to identify any discrepancies that may be causing this behavior.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand.

2/ We would like to guide you through the process of altering the color of the checkmark associated with the “Frequently Bought Together” feature on your website.

Kindly follow these steps:

1. Copy the CSS code provided below.
2. Navigate to your website’s dashboard and go to “XStore” > “Theme Options.”
3. Click on “Theme Custom CSS.”
4. Paste the copied CSS code into the “Global CSS” section.
5. Ensure to save your changes by clicking on the “Publish” button.

input[type='checkbox'] {
    accent-color: red;
}

If this does not work, Please provide URL of the page on which Frequently bought together checkmark colour blue, So that we will provide you a custom css code to change the color on your site.

3/ We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, @Nicolo,

we hope this message finds you well.

We regret to inform you that due to a recent issue, we have been compelled to deactivate a third-party plugin on your website. As a result, a fatal error has been detected which may affect the functionality of your site.

To address this matter, we kindly recommend the following steps:

1. Temporarily disable all third-party plugins on your website, especially those not included with the XStore theme. A comprehensive list of XStore’s bundled plugins can be found here for your reference: https://www.8theme.com/documentation/xstore/plugins/included-plugins/.

2. Clear your web browser’s cache to ensure that all changes are properly reflected.

3. Reassess your website’s functionality to determine if the issue has been resolved.

Should the problem persist after taking these measures, we ask that you maintain all non-essential third-party plugins in their deactivated state. Additionally, please provide us with access to your site’s control panel (cPanel) through the secure private content area. This will enable our team to conduct a thorough investigation and assist you in rectifying the issue.

We apologize for any inconvenience this may have caused and appreciate your cooperation in this matter. Our team is committed to ensuring the smooth operation of your website and is here to provide the necessary support.

Best Regards,
The 8Theme Support Team.

Hello, @Nicolo,

We hope this message finds you well.

We regret to inform you that we are currently experiencing difficulties accessing your cPanel, which has impeded our ability to provide assistance. For your reference, we have included a screenshot of the issue in the private content area of this communication.

To facilitate our continued support and to address the matter efficiently, we kindly request that you provide us with valid and working cPanel login credentials at your earliest convenience.

We appreciate your cooperation and look forward to resolving this issue promptly.

Best regards,
The 8Theme Team

Hello, @Nicolo,

I hope this message finds you well.

We regret to inform you that we are still experiencing difficulties accessing the cPanel with the credentials you have provided. To substantiate this, we have recorded a video demonstration, which is available for your review in the private content section of this support topic.

Furthermore, we have conducted tests on our own staging environment using the latest version of the theme, and we have not encountered the issue you are facing. This suggests that the problem is isolated to your website.

As previously advised, the issue may stem from a conflict with one of the third-party plugins installed on your site. We recommend that you temporarily deactivate each plugin individually to identify the source of the conflict. This step-by-step approach should help us pinpoint the cause and resolve the issue efficiently.

We appreciate your cooperation and understanding in this matter. Should you require any further assistance or have questions, please do not hesitate to reach out.

Best regards,
The 8Theme Team