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A issue with our checkout page and Placeholders

This topic has 6 replies, 2 voices, and was last updated 3 months ago ago by Rose Tyler

Crispy123

Participant

August 14, 2024 at 22:22

Good day,

We’re encountering an issue with our checkout page. Placeholder data from an admin account is being displayed instead of the correct user information. We’re looking to resolve this problem as quickly as possible.

Additionally, there seem to be bugs with the registration and login processes. Several customers have reported being unable to make purchases during the period when this issue arose.

We’re hoping you can assist us in troubleshooting this problem. Thank you for your prompt attention.

Best regards,
Lars

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#410266 Copied Theme version: 9.3.17

5 Answers

Rose Tyler

Support staff

August 15, 2024 at 07:39

Hello Crispy123,

Thank you for reaching out to us.

We can’t log in using the credentials you provided.

Upon initial review, it appears that your queries may not be directly related to the XStore theme. We suggest activating another theme, specifically the Storefront (default WooCommerce theme), which can be found under Appearance > Themes in your dashboard. This test should help determine if the issues persist irrespective of the theme used.

Should the problems continue independently of the theme, we recommend contacting the WooCommerce plugin support team directly for further assistance – https://wordpress.org/support/plugin/woocommerce/

Thank you for your understanding.

Best Regards,
8Theme’s Team

#410287 Copied

Crispy123

Participant

August 15, 2024 at 23:05

Oh, I apologize. Please try these login credentials. I’ve been trying to figure this out myself but haven’t been able to find a solution. I would be very grateful if you could take another look when you have a moment. Thank you very much and best regards, Lars Wachter.

Please contact administrator
for this information.

#410400 Copied

Rose Tyler

Support staff

August 16, 2024 at 08:04

Hello Crispy123,

Please test how it works with the Storefront theme and let us know the results of this test.

Best Regards,
8Theme’s Team

#410429 Copied

Crispy123

Participant

August 17, 2024 at 10:24

Good day,

so far the problem hasn’t reappeared.
I’ll still check in with our customers but I think, changing the theme has resolved the issue.
Thank you very much and have a nice weekend.

Best regards, Lars Wachter.

#410525 Copied

Rose Tyler

Support staff

August 18, 2024 at 07:42

Hello Crispy123,

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

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Tagged: best selling themes, checkout page issues, improve checkout experience, troubleshooting woocommerce, woocommerce customization, woocommerce placeholders, woocommerce themes
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