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A little help - by jcarvalho - on WordPress WooCommerce support

This topic has 12 replies, 3 voices, and was last updated 3 years, 7 months ago ago by Olga Barlow

jcarvalho

Participant

June 25, 2021 at 12:18

Hello,
maybe you can help me understand a weird behaviour with a paypal button, since it’s working correctly in a variable product, but no in simple ones.

You have the links in private area, as you can see if you select more than one in quantity selector and click on paypal, will see (after a few seconds at the top) the value and inside the product and quantity. Problem is in variable product it show correct cost and quantity, but in simple product it always show only 1 in quantity, it’s ignoring the quantity I’ve chosen. Since it’s working for a product type and not for other, can you help me find the reason why? What could paypal be reading in one template and not in the other… since I cannot spot any difference between then, neither should be different.

thanks

Please, contact administrator
for this information.

#292080 Copied Theme version: 7.2.11 WooCommerce version: 5.4.1

11 Answers

jcarvalho

Participant

June 25, 2021 at 12:21

Also, if it’s not much trouble, could you assist me to understand why the first image in the variable product is not zooming?

#292083 Copied

Rose Tyler

Support staff

June 26, 2021 at 07:09

Hello,

Thanks for using our theme.
1) Do you have the mentioned issue with the Storefront theme? Please, check if you have this error when the Storefront theme is activated.
2) Zoom effect shows the real size of images. You need to upload the image with bigger dimensions.

Regards

#292160 Copied

jcarvalho

Participant

June 28, 2021 at 13:32

Hello Rose,
I’ve checked and both error only happen in XStore, they’re fine with Storefront.
Please see this reply private links. Paypal and zooms working in both product types.

Please contact administrator
for this information.

#292337 Copied

Rose Tyler

Support staff

June 28, 2021 at 13:38

Hello,

Thanks for the reply. Please provide temporary wp-admin and FTP access (to both sites).

Regards

#292339 Copied

jcarvalho

Participant

June 28, 2021 at 16:28

Here you go

thank you

Please contact administrator
for this information.

#292364 Copied

Olga Barlow

Support staff

June 29, 2021 at 17:12

Hello,

I see you use Cloudflare CDN. Could you, please, log in to account https://prnt.sc/17hmbzm to allow us to flush the CDN cache?

Regards

#292481 Copied

jcarvalho

Participant

June 29, 2021 at 17:37

Hello again,
I’ve flushed the cache in SiteGround Control Panel, and also at Cloudflare. There’s no need to install a plugin for that.

I’m also facing this issue now with XStore when I click Theme Options: Everything was fine yesterday.

Fatal error: Allowed memory size of 805306368 bytes exhausted (tried to allocate 93220102444 bytes) in /home/customer/www/liveit.pt/public_html/wp-admin/includes/widgets.php on line 133

93 GB…, but most times just error 502

#292483 Copied

jcarvalho

Participant

June 29, 2021 at 19:05

I had to restore yesterday’s backup, now the error is gone.
Have you applied any fix for the zoom and quantity, that maybe gone now?

#292487 Copied

Olga Barlow

Support staff

June 30, 2021 at 09:22

Hello,

We can’t log in to your Dashboard anymore to proceed with fixing. Could you, please, provide us with correct access?

I’ve flushed the cache in SiteGround Control Panel, and also at Cloudflare.

We should be able to flush CDN cache after our changes to apply then and check if it works. How could we do this from the WP Dashboard if you don’t log in here https://prnt.sc/17hmbzm ? Do you have any other place in WP Dashboard that allows to flush CDN cache?

Regards

#292540 Copied

jcarvalho

Participant

July 2, 2021 at 23:53

I’ll have to create a backup version and get back to you with this issue.
Meanwhile, if you have an idead of a possible fix, please share as I’m the web developer.

thanks

#292902 Copied

Olga Barlow

Support staff

July 5, 2021 at 09:58

Hello,

You made customization in child theme and it could be the reason of the issue. We need to update child theme files check the things you changed there to tell you the reason of the issue. But we need access and ability to flush the CDN cache to apply changes.

Regards

#293057 Copied
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