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A new error happened at single product template preview

This topic has 9 replies, 2 voices, and was last updated 8 months, 3 weeks ago ago by Andrew Mitchell

Rhett

Participant

June 3, 2024 at 03:10

In last topic I mentioned an error for a fresh installed Xstore site with only woocommerce, elementor and xstore core plugins, no demo site import. I’ve submitted a ticket according to your suggestion (https://wordpress.org/support/topic/errors-on-fresh-installation/#post-17796922).

I missed some points about that case which I just noticed an hour ago. Default woocommerce pages are not created properly at the installation. They are missing except checkout page which is located in “posts”, not “pages”. Then I recreated those default pages, and the error disappeared.

I’d like to report a new error. It happened when I started editing the single product template in elementor. Please check the pictures

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#397804 Copied Theme version: 9.3.11

8 Answers

Andrew Mitchell

Support staff

June 3, 2024 at 10:03

Hello, Rhett,

I hope this message finds you well. We are writing to kindly request access to the administrative panel and FTP. Your assistance in facilitating this access would be greatly appreciated to ensure continued collaboration and efficiency.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#397854 Copied

Rhett

Participant

June 3, 2024 at 11:05

Hi @Andrew Mitchell,

Just uploaded to my staging site. The error didn’t repeat.

Rhett

#397874 Copied

Andrew Mitchell

Support staff

June 3, 2024 at 15:27

Hello, Rhett,

We hope this message finds you well. We would like to inform you that the issue you encountered related to the PHP version. Our team has addressed this concern, and a fix will be included in the upcoming theme update.

Thank you for your patience and understanding.

Best Regards,
8Theme’s Team

#397933 Copied

Rhett

Participant

June 3, 2024 at 15:29

Hi @Andrew Mitchell

Thanks for updating.

I created another topic this morning regarding fonts. Please have a look.

Rhett

#397935 Copied

Rhett

Participant

June 4, 2024 at 04:18

Hi @Andrew Mitchell,

I was editting the header and then previewed it to get this error, but it is ok if I exit preview mode.

Then I tried in staging site on an online server. This error doesn’t happen.

This error is different from the one I had before. Please check. Hope it’s help to make this product better.

Files is visible for topic creator and
support staff only.

#397982 Copied

Andrew Mitchell

Support staff

June 4, 2024 at 15:58

Hello, Rhett,

We have identified that the issue you are experiencing is related to the Elementor plugin, which may be due to the PHP version currently in use. Could you please inform us of the PHP version you are utilizing on your local environment?

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#398106 Copied

Rhett

Participant

June 4, 2024 at 16:04

Hi @Andrew Mitchell,

It’s 8.2.13.

Rhett

#398107 Copied

Andrew Mitchell

Support staff

June 4, 2024 at 16:15

Hello, Rhett,

Thank you for reaching out to us.

We recommend trying to downgrade your PHP version to 8.2. Additionally, please check if you have any third-party plugins installed. If so, try disabling them to see if that resolves the issue.

Best Regards,
8Theme’s Team

#398113 Copied
Tagged: best selling woocommerce glitch, product template preview issue, single product template error, troubleshooting woocommerce themes, woocommerce product preview problem, woocommerce single product issue, woocommerce themes error
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