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A new order has not been sent to the customer e-mail

This topic has 3 replies, 2 voices, and was last updated 2 years, 9 months ago ago by Rose Tyler

sanalkuyumculuk

Participant

March 7, 2022 at 05:08

When a new order is placed, the customer does not receive an e-mail. (
a new order has not been sent to the customer e-mail )
We do not receive an order notification. I read the forms. I don’t want to setup custom smtp server. Can you give information about general settings?

We do not receive any mail and we can’t send

#319036 Copied Theme version: 8.1 WooCommerce version: 6.2.1

2 Answers

sanalkuyumculuk

Participant

March 7, 2022 at 14:51

https://prnt.sc/0sMgmTAN-WoG
https://prnt.sc/KTULvKkOGQqK

destek süresi çok uzun oldu.

The settings are posted in the picture. We also contacted our hosting server. mails are coming and going, there is no problem with the server.

#319100 Copied

Rose Tyler

Support staff

March 8, 2022 at 08:30

Hello,

Emails are the default WooCommerce option. Do you have the mentioned issue while any other WordPress theme is activated? Storefront for example?

Regards

#319131 Copied
Tagged: customer e-mail, e-mail, new order, order notification, order sent, wordpress woocommerce
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A new order has not been sent to the customer e-mail

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