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A payment gateaway does no appear after thme update

This topic has 5 replies, 4 voices, and was last updated 2 months, 1 weeks ago ago by Andrew Mitchell

Cr3atorf1lm

Participant

September 6, 2024 at 12:03

Hi there

after the latest update theme the payment gateway from bank is not appearing on thec checkout

can you please help me?
thanx

#413286 Copied

4 Answers

Rose Tyler

Support staff

September 6, 2024 at 15:14

Hello, Cr3atorf1lm,

Thank you for reaching out to us.

Could you please specify which plugin you are using for the payment gateway?

Please provide temporary wp-admin and FTP access. We will check what can be done to help you.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

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Cr3atorf1lm

Participant

September 7, 2024 at 11:10

Hi there
I am sening you the details

Please contact administrator
for this information.

#413443 Copied

Jack Richardson

Support staff

September 9, 2024 at 11:05

Dear @Cr3atorf1lm,

We hope this message finds you well. We understand that you are experiencing issues related to certain functionalities within WooCommerce. It is important to note that such functionalities are generally supported by WooCommerce. Therefore, we recommend conducting a test using the default Storefront theme to evaluate how it performs in this environment.

Additionally, we have observed that you are utilizing the default WooCommerce Gutenberg blocks for creating the Cart and Checkout pages. This observation leads us to believe that the issue may not be exclusive to our theme but could potentially be addressed by the plugin you are using for payment processing or by WooCommerce itself.

Please proceed with testing the Storefront theme and if the issue does not recur, kindly attach the results. This will help us confirm that the issue is isolated to our theme and not a broader WooCommerce functionality.

Thank you for your attention to this matter. We look forward to your response.

Best regards,
Jack Richardson
The 8Theme Team

#413651 Copied

Andrew Mitchell

Support staff

September 11, 2024 at 13:10

Dear Cr3atorf1lm,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

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Tagged: best selling woocommerce, payment gateway issue, theme update problem, woocommerce payment solution, woocommerce themes update
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A payment gateaway does no appear after thme update

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