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A problem after completing the payment ..

This topic has 4 replies, 2 voices, and was last updated 4 months, 3 weeks ago ago by Rose Tyler

Alzain

Participant

June 26, 2024 at 01:17

Welcome
If I want to buy a product… after completing the payment, an error page appears to me. Sorry, your session has expired. Back to the store
https://prnt.sc/L5pIQ_xhQvf9

Welcome
If I want to buy a product… after completing the payment, an error page appears to me. Sorry, your session has expired. Back to the store
But if I deactivate the Mentor add-on, it works fine

I tried to solve the problem but I couldn’t

I hope you can help me solve the problem
Please state the reason

It should show me the order receipt page (thank page).
But if I deactivate the Elementor plugin, it works fine

I tried to solve the problem but I couldn’t

I hope you can help me solve the problem
Please state the reason

#401635 Copied Theme version: 9.3.13

3 Answers

Rose Tyler

Support staff

June 26, 2024 at 06:57

Hello Alzain,

Thank you for reaching out to us.

Do you have this problem when another theme is activated, for example – Storefront?
Go to Appearance> Themes > Install and activate Storefront (default WooCommerce theme) to test this.

Best Regards,
8Theme’s Team

#401657 Copied

Alzain

Participant

June 26, 2024 at 11:34

Hello Rose,

I Install and activate a Storefront theme

I tried buying a product that I had in the cart
The following message appeared to me:

There was an error processing your request. Please check your payment method for any charges and review your order history before placing an order again.

In Storefront theme
Having difficulty adding the product to the cart (I did not find an Add to cart button).

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#401764 Copied

Rose Tyler

Support staff

June 26, 2024 at 12:06

Hello Alzain,

Upon reviewing the results of the testing you conducted, it is evident that the issue persists across various themes. This suggests that there is a factor independent of the themes that is affecting the functionality. We recommend that you contact the WooCommerce plugin support team for further assistance – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#401774 Copied
Tagged: best selling woocommerce troubleshoot, fix payment issue woocommerce, payment problems woocommerce, woocommerce completion payment error, woocommerce themes issues, woocommerce themes payment solutions
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