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A problem with Shop filters not appearing ..

This topic has 3 replies, 2 voices, and was last updated 7 months, 1 weeks ago ago by Tony Rodriguez

Alzain

Participant

July 19, 2024 at 21:11

Hello
I hope you have a good day

Can you help me solve this problem
The store filters do not appear well… in addition to not appearing on the phone
The settings are fully configured

In addition to the problem with the selection, where I see the symbol ( e94e ) instead of a Tick mark ..

I will attach pictures of the entire settings to make it easier to identify the problem

Please, contact administrator
for this information.

#405932 Copied Theme version: 9.3.15

2 Answers

Alzain

Participant

July 19, 2024 at 21:16

Sorry, the links may not work. Pictures have been attached

Files is visible for topic creator and
support staff only.

#405933 Copied

Tony Rodriguez

Support staff

July 20, 2024 at 12:35

Hello, @Alzain,

To address the issue you are experiencing, we kindly request that you follow these steps:

1. Please remove all widgets currently placed in the shop filter area.
2. Subsequently, add the desired widgets to the shop sidebar area.
3. Ensure that you select the ‘shop sidebar area’ in the Elementor off-canvas/sidebar widget settings.
4. Once these adjustments have been made, please verify if the issue has been resolved.

We trust that these instructions will be helpful in resolving your concern.

For further guidance, we encourage you to consult our theme documentation, which can be accessed via the following link: https://www.8theme.com/documentation/xstore/support/widgets-custom-widget-areas/

If the issue persist, Please record a video of the problem for a better understanding. Upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Furthermore, we would appreciate it if you could create temporary wp-admin access and share the details via the private content area. This will allow us to review your settings and better understand the issue at hand and help you.

We kindly recommend that you take a complete backup of your site before proceeding.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#406005 Copied
Tagged: best selling themes, fix woocommerce issues, shop filters issue, theme problems, woocommerce shop filters, woocommerce themes, woocommerce troubleshooting
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