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A problem with the template that affects clearance on the site

This topic has 2 replies, 2 voices, and was last updated 3 weeks, 5 days ago ago by Rose Tyler

דן אבוטבול

Participant

August 24, 2024 at 19:54

Hi, we have 2 problems with the template.

1. There is a problem with the clearing plugin, they say that the template overrides the clearing and that’s why we currently don’t have clearing with on the site.

2. The template duplicates our products on the site and causes them not to see all the products and instead you see duplicate products in the products grid plugin/

Clearing company attached it
https://prnt.sc/r7wx72hFZqoW

#411488 Copied Theme version: 9.3.18

1 Answer

Rose Tyler

Support staff

August 25, 2024 at 07:09

Hello,

Thank you for reaching out to us.

Try to disable “Variation Swatches” via Theme Options > WooCommerce (Shop) > Shop elements.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

If you have any additional questions or concerns, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

#411508 Copied
Tagged: ecommerce solution, online store optimization, site clearance issue, template problem, website improvement, woocommerce wordpress themes
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