A website with “xstore” was cancelled, trying to validate on another website of mine

This topic has 4 replies, 2 voices, and was last updated 1 years, 5 months ago ago by Rose Tyler

  • Avatar: esteban
    esteban
    Participant
    June 25, 2023 at 22:39

    a website with “xstore” was cancelled, trying to validate on another website of mine. The word “purchase” appears in the menu. I already paid for the license, but the other site I was on, doesn’t work anymore, I’m trying to validate it on another old site that I have.

    Please, contact administrator
    for this information.
    3 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 26, 2023 at 07:05

    Hello, Esteban,

    Thank you for getting in touch with us.

    You can activate XStore now.

    Kind Regards,
    8theme team

    Avatar: esteban
    esteban
    Participant
    June 26, 2023 at 16:22

    on my site is still with restrictions. and I already validated the site on your site.
    Should I delete the installed version and do a fresh install?

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 27, 2023 at 07:07

    Hello, Esteban,

    Thank you for your response.

    Sorry, but your question is unclear to me.

    Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

    Describe your request in more detail and provide the purchase code you are talking about in the private content area.

    Kind Regards,
    8theme team

    Please contact administrator
    for this information.
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