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A white border and few static blocks unpublished.

This topic has 3 replies, 2 voices, and was last updated 1 years, 10 months ago ago by GoZephyr

GoZephyr

Participant

May 3, 2023 at 09:21

Hi,

I have purchased XStore themerecently for my ecommerce new project. So far I have decided to use the pre-built site https://xstore.8theme.com/elementor/demos/niche-market02 for my project.

However upon complete installation of the theme and demo site import, I am facing some issues that are:

1. The top section is not displayed, instead a message appears “Selected static block was removed or unpublished”.
2. The menu items and tabs are repeated and a white border appears all over.

To view the issue you can visit http://www.gozephyr.com

Thank you.

Suyesh.

#355254 Copied Theme version: 9.1.3

2 Answers

Tony Rodriguez

Support staff

May 3, 2023 at 09:43

Hello, GoZephyr,

Thank you so much for purchasing our theme and contacting our support center.

1) In order to resolve your issue, please navigate to Appearance > Widgets > Header banner and locate an empty static block element. You may then add or delete it from the widget area. For reference, please see the attached image. https://postimg.cc/gnvg9Rjy

2) In order to solve your issue,Please navigate to XStore > Theme Options > Speed Optimization and set Menu Cache, Static Blocks Cache, and Remove Query Strings From Theme Static Resources to Off.

Please delete duplicate menus one by one from the WordPress Dashboard > Appearance > Menus and save the settings. For reference, please see the image attached. https://postimg.cc/QVVpk7cN

If the issue persists afterward, we request that you provide us with URL and temporary access to the wp-admin of your website. This will enable us to take a closer look at your settings and provide you with a more accurate and specific solution.

To do this, please follow these steps:
– Create an account via Dashboard (Users > Add new) with administrator role. Refer to the following image for guidance: http://prntscr.com/s3rc9m
– Provide us with the username and password for the newly created account via the Private Content area. Refer to the following image for guidance: http://prntscr.com/s5mao7
– Any email address can be used for the new account, it does not have to be your personal email.

Please let us know once you have completed these steps, and we will promptly review your account information and provide assistance as soon as possible.

Kind Regards,
8theme team

#355256 Copied

GoZephyr

Participant

May 3, 2023 at 14:41

Thank you. It was helpful.

#355320 Copied
Tagged: static blocks, templates, unpublished, white border, woocommerce, wordpress
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A white border and few static blocks unpublished.

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