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About code in Facebook Store - by Rodrigo

This topic has 6 replies, 3 voices, and was last updated 3 years, 10 months ago ago by Olga Barlow

  • Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    February 5, 2021 at 10:50

    Hello!
    We have a Store in Facebook, but as you can see, Facebook shows the code of description elements: http://prntscr.com/ydn7ym
    It can be a problem of plugin update?

    Many thanks!!

    #272524 Copied Theme version: 6.3.2
    5 Answers
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 7, 2021 at 11:21

    Hello,

    Please describe the situation in more detail, provide URLs.

    Regards

    #272860 Copied
    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    February 8, 2021 at 08:38

    Morning!
    This is the article in our website: https://pimientonegro.com/ropa-deporte-online/calcetines-ciclismo-rosas/
    This is the same article in our Facebook Store: https://www.facebook.com/commerce/products/3287280784673915/?ref=mini_shop_storefront&referral_code=mini_shop_page_shop_tab_cta

    As you can see, There is code in details area…It can be a problem of Page Builder??

    Happy Monday!!!!!

    #272977 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 9, 2021 at 11:56

    Hello,

    FB does not accept the WPBakery page page builder code that you used to create description https://prnt.sc/ytxswz Use simple HTML there if you want to show description for the FB store.

    Regards

    #273217 Copied
    Avatar: Rodrigo Fernandez
    Rodrigo
    Participant
    February 10, 2021 at 08:59

    Ok Olga…many thanks!!!

    #273378 Copied
    Avatar: Olga Barlow
    Olga Barlow
    Support staff
    February 10, 2021 at 10:28

    Hello,

    You are welcome!

    Regards

    #273402 Copied
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