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About Payment Method Problems. Payment Method not Show

This topic has 4 replies, 3 voices, and was last updated 8 months, 1 weeks ago ago by Andrew Mitchell

Abdulrahman Nahhas

Participant

March 10, 2024 at 03:16

Dear

I have a problem with payment method. The problem is When I activate the CheckoutWC everything is ok. We dont face any problem. But when I deactivate the CheckoutWC and strat use the main payment option in your theme we cannot see the other payment option. I want use your system but there is no option to see the other payment type. I attach the images at the below and I add the info in privite content area.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#386203 Copied Theme version: 9.2.9

3 Answers

Luca Rossi

Support staff

March 11, 2024 at 09:44

Hi @Abdulrahman Nahhas,

Thank you so much for purchasing our theme and contacting our support center.

1) Plugin and Custom Code Verification:

Please verify whether the issue is associated with any third-party plugins or custom code that may be present on your website. Sometimes conflicts between plugins or custom code can hinder the proper functioning of customization options.

2) Test with Storefront Theme:

To isolate the issue and confirm whether it is specific to CheckoutWC plugin, we recommend switching to the default Storefront theme (Appearance > Themes) temporarily. Check if the problem persists with the default theme. If the issue persists, it could indicate a plugin-related concern.

We kindly recommend that you take a complete backup of your site before proceeding.

These steps should assist you in achieving the desired outcome. If you encounter any issues or have further questions, feel free to reach out to us for additional support.

Best Regards,
The 8Theme Team

#386325 Copied

Abdulrahman Nahhas

Participant

March 15, 2024 at 00:17

We speak with payment gateway company. We think because they use iframe payment window there is a problem. They will update it in the near future. After that we will check this again.

#387005 Copied

Andrew Mitchell

Support staff

March 15, 2024 at 00:17

Dear Abdulrahman Nahhas,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#387006 Copied
Tagged: fix woocommerce payment method, payment method not showing, solving payment issues woocommerce, troubleshoot woocommerce payment, woocommerce payment issues, wordpress templates payment problems, wordpress woocommerce payment not displaying
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About Payment Method Problems. Payment Method not Show

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