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About slow page speed - by tmt - on WordPress WooCommerce support

This topic has 20 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Olga Barlow

tmt

Participant

October 12, 2020 at 10:05

We compared page speeds on the following sites with different themes.
https://developers.google.com/speed/pagespeed/insights/

Xstore theme:20
Storefront theme:68

Xstore theme page speed is too slow.
In fact, wait a few seconds for the site to appear.
I also took various measures.
The server is not slow on z.com.

Please tell me how to increase the page speed.

Best Regards

#254773 Copied Theme version: .7.0.2

19 Answers

Olga Barlow

Support staff

October 12, 2020 at 15:30

Hello,

Could you, please, provide us with the WP Dashboard access to your site to check the settings and try to improve the site speed?

Regards

#254828 Copied

tmt

Participant

October 13, 2020 at 09:15

Hello

Thank reply.

Could you, please, provide us with the WP Dashboard access to your site to check the settings and try to improve the site speed?
>
It’s means,
Does that mean “I’ll give you our WordPress ID and password and you log in”?

Best Regards

#254891 Copied

Olga Barlow

Support staff

October 13, 2020 at 16:59

Hello,

Yes, we need WP username and password to log in to your WP Dashboard. Use the Private content area to share this info.

Regards

#254951 Copied

tmt

Participant

October 14, 2020 at 07:14

Hello,

I see,Prepare the ID etc.

I have one concern.
Will the content written here be open to the public?

Best Regards,

#255000 Copied

Rose Tyler

Support staff

October 14, 2020 at 12:48

Hello,

Content, from the Private Content area, is visible to you and our support team only. It is not public.

Regards

#255065 Copied

tmt

Participant

October 14, 2020 at 16:57

Hello,

Ok,please check below.

Note:
Since the site is under construction, it is set to noindex.

Best Regards

Please contact administrator
for this information.

#255092 Copied

Olga Barlow

Support staff

October 16, 2020 at 10:54

Hello,

We were able to improve the results.
And page speed score.

Regards

Please contact administrator
for this information.

#255292 Copied

tmt

Participant

October 16, 2020 at 14:26

Hello,

Thank you.I will check it.
What was the cause?
And how did you improve it?

The previous your answer is
Please Put int the “Private content area”..

Best Regards,

#255344 Copied

Olga Barlow

Support staff

October 16, 2020 at 15:29

Hello,

We have made some changes in the Theme Options > Speed optimization, in the cache plugin settings, added lazy loading for the page elements.

Regards

#255358 Copied

tmt

Participant

October 16, 2020 at 17:27

Hello,

For the October 16, 2020 10:54 am topic.
Sorry, Please Put into the “Private content area”

Best Regards.

#255374 Copied

Olga Barlow

Support staff

October 17, 2020 at 07:47

Hello,

Done.

Regards

#255429 Copied

tmt

Participant

October 17, 2020 at 18:54

Thank you.
We’ll check the speed again.

Best Regards

#255524 Copied

Rose Tyler

Support staff

October 18, 2020 at 08:09

You’re welcome!

Regards

#255559 Copied

tmt

Participant

October 18, 2020 at 17:00

Dear sir,

I’ve tested the speed of the site several times, but it’s still slow.
Could you check it again?

Best Regards

Please contact administrator
for this information.

#255615 Copied

Olga Barlow

Support staff

October 19, 2020 at 10:34

Hello,

Unfortunately, we don’t have more options to improve site speed. If you are not satisfied we are ready to give you refund.

Regards

#255655 Copied

tmt

Participant

October 20, 2020 at 11:39

Hello,

Thank you reply.
I see,We will wait to see what happens for a bit longer.

Best Regards,

#255783 Copied

Olga Barlow

Support staff

October 20, 2020 at 15:34

Hello,

Ok, sure.

Regards

#255818 Copied

tmt

Participant

February 23, 2021 at 10:40

Hello

Sorry,I tried to improve the speed several times with the help of a programmer, but it still didn’t work. If possible, please give me a refund.

#275933 Copied

Olga Barlow

Support staff

February 23, 2021 at 18:41

Hello,

You can submit refund request here https://themeforest.net/refund_requests/new

Regards

#276033 Copied
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