Return to previous page

About version 4.6.1 - by Rodrigo - on WordPress WooCommerce support

This topic has 14 replies, 4 voices, and was last updated 8 years, 1 months ago ago by Eva Kemp

Rodrigo

Participant

September 28, 2016 at 14:13

Hi:
I have problems in my woocommerce..may be the problem is the version of woocommerce and the version of woopress?
My wp version is 4.6.1

#140970 Copied

13 Answers

Eva Kemp

Support staff

September 28, 2016 at 14:15

Hello,

Please clarify what problem you’re experiencing.

Regards,
Eva Kemp.

#140973 Copied

Rodrigo

Participant

September 28, 2016 at 16:30

Hello,
My problem is the configuration of shipments. I have only two types of shipping: Free and normal and for some reason does not work well. I tried to find the solution but I could not. Then the only possibility is that the template is not updated and I cause conflict with wp,
What do you think about,

Regards,
Rodrigo

#140989 Copied

Eva Kemp

Support staff

September 29, 2016 at 09:32

Hello,

As I see you’re using old theme version. Please update it.
Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Regards,
Eva Kemp.

#141055 Copied

Rodrigo

Participant

September 29, 2016 at 10:59

Thanks Eva..but I don’t know where i can download the theme file…must I pay for another Theme?

Regards,
Rodrigo

#141066 Copied

Rose Tyler

Support staff

September 29, 2016 at 11:48

Hello,

You can download theme on ThemeForest site http://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050, log in with your Envato account credentials and free download the latest version in Downloads section.

Regards,
Rose Tyler.

#141069 Copied

Rodrigo

Participant

September 29, 2016 at 17:54

Thanks…but my problem go on…I paste the next text. It is in the system state:

woopress/woocommerce/cart/cart-shipping.php versión2.3.0 no está actualizado. La versión del sistema es2.5.0,

I think that this is the problem…how can I update my cart shipping?

Regards,
Rodrigo

#141130 Copied

Jack Richardson

Support staff

September 29, 2016 at 18:54

Hello,

You need re-upload “woocommerce” folder in the theme directory.
Delete “woocommerce” folder in the directory wp-content/themes/woopress/ and reupload it from the theme package.

Best regards,
Jack Richardson.

#141135 Copied

Rodrigo

Participant

September 30, 2016 at 09:28

Thanks Jack,
I do not know what to do. I updated WooCommerce. The system is fine but the problem continues,

🙁

#141171 Copied

Eva Kemp

Support staff

September 30, 2016 at 10:03

Hello,

As I see shipping is shown http://storage9.static.itmages.com/i/16/0930/h_1475226127_8939600_ec1d38f96f.jpeg
Please clarify what you meant saying “Free and normal and for some reason does not work well. “. What exactly doesn’t work well?

Regards,
Eva Kemp.

#141176 Copied

Rodrigo

Participant

September 30, 2016 at 11:01

Try it now…with a minor amount…

Regards,
Rodrigo

#141182 Copied

Eva Kemp

Support staff

September 30, 2016 at 13:21

Hello,

Sorry, but I still can’t find any problem:
http://storage7.static.itmages.com/i/16/0930/h_1475236754_8518808_3572683908.jpeg

Please describe what issue you’re experiencing so we don’t guess.

Regards,
Eva Kemp.

#141205 Copied

Rodrigo

Participant

October 1, 2016 at 10:52

Sorry, As we talked, my hosting provider has solved the problem,

Many many thanks, as usual, great support!!!!

#141278 Copied

Eva Kemp

Support staff

October 1, 2016 at 11:46

Hello,

You’re welcome.

Regards,
Eva Kemp.

#141279 Copied
Viewing 14 results - 1 through 14 (of 14 total)