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Accordion Issue: Clickable Action Not Functioning with All Pages Open

This topic has 8 replies, 3 voices, and was last updated 3 weeks, 6 days ago ago by Andrew Mitchell

Merin

Participant

October 23, 2024 at 08:14

The accordion with all pages open by default was initially working properly, but now the clickable action is not functioning. How to solve the issue.

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7 Answers

Andrew Mitchell

Support staff

October 23, 2024 at 12:00

Hello, Merin,

Thank you for reaching out to us. However, we have noticed that the theme license on your website has not been activated. Kindly activate the license so that we can assist you further.

Best regards,
8Theme Team

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Merin

Participant

October 24, 2024 at 06:28

We are activated the license. Please provide us solution for Accordion Issue.

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Luca Rossi

Support staff

October 24, 2024 at 12:39

Dear Merin,

We hope this message finds you well.

Upon reviewing the Console Log, we have identified a JavaScript error originating from the Massive Addons for WPBakery Page Builder plugin. You can view the error here: [Screenshot](https://prnt.sc/SMXMKyJ1U0pz).

To resolve this issue, we kindly request that you disable all non-essential third-party plugins that are not part of the XStore theme package. You can find a list of the included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

Once the unnecessary plugins have been deactivated, please clear your browser’s cache and check if the performance issue persists. This step is crucial, as third-party plugins can sometimes cause conflicts.

Thank you for your attention to this matter. Should you need further assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Merin

Participant

October 25, 2024 at 06:54

When I deactivate the “Massive Addons for WPBakery Page Builder” plugin, the entire site breaks. Following the advice given, I deactivated all third-party plugins, but the accordion functionality still isn’t working.
Can you solve this issue.

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Andrew Mitchell

Support staff

October 26, 2024 at 15:26

Hello, Merin,

Thank you for reaching out to us. We have implemented the necessary fixes. Please check and ensure to clear your cache. These changes will also be included in the next update.

Best regards,
8Theme Team

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Merin

Participant

October 28, 2024 at 06:19

Thank you. It is working. Kindly show how it fixed.

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Andrew Mitchell

Support staff

October 28, 2024 at 10:25

Hello, Merin,

We hope this message finds you well.

We would like to inform you that the issue you encountered was related to the “Massive Addons for WPBakery Page Builder” plugin. Unfortunately, this plugin is no longer supported by its development team, and no further updates will be released. Additionally, the plugin has been removed from Codecanyon, as you can see here:
https://codecanyon.net/item/massive-addons-for-visual-composer/14429839

To address the issue, we have made direct modifications to the plugin, specifically to the following file:
wp-content/plugins/mpc-massive/assets/js/mpc-scripts.min.js

Moving forward, we highly recommend transitioning from WPBakery Page Builder to Elementor for a more stable and supported experience.

Should you have any questions or need further assistance, please do not hesitate to reach out.

Best regards,
8Theme Team

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