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Account license Transfer is not being completed

This topic has 2 replies, 2 voices, and was last updated 1 years, 2 months ago ago by Rose Tyler

dominus

Participant

September 14, 2023 at 15:56

Good day,

I have deleted a license and want to add it to the owner’s account but it says sorry, such a code has already been registered.

Can you please assist us in the proper way to transfer?

Regards
Nico

#367504 Copied Theme version: .9.1.9

1 Answer

Rose Tyler

Support staff

September 15, 2023 at 06:10

Hello, Dominus,

Thank you for contacting us and for using XStore.

We kindly request you to provide the necessary code through the Private Content area. Could you also clarify from which specific location you deleted this code and where you intend to add it? We would appreciate a detailed explanation and any relevant screenshots to better understand your requirements.

Use Lightshot screenshot or Gyazo tool to make screenshots and share the links here, or you can use a file-sharing service such as WeTransfer https://wetransfer.com/ to upload ready photos there and provide us with URLs.

Kind Regards,
8theme team

#367520 Copied
Tagged: account license transfer, license transfer failure, woocommerce issues, woocommerce theme support, wordpress license solutions, wordpress themes, wordpress troubleshooting
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