This topic has 18 replies, 3 voices, and was last updated 7 years, 7 months ago ago by Rose Tyler
Hallo. I need help with my site, it is acting strange.
I need you to log in and take a check, can you help me please?
And I can no longer make change featured products.
Hello,
Could you please describe with more details what exactly wrong with your site? Thank you.
Regards,
Jack Richardson.
Hallo Jack. Sometimes my page is in “error” and cant load.
It is just acting strange, and it would be a big help if you would login and check if everything is okay?.
Kind regards Catrine
hallo?
Hello,
Very likely, the problem with featured products related to WC version. Please wait for theme update.
I think new Legenda will be released soon, we are waiting for approvement from ThemeForest. So, you’ll be able to update theme to version that is compatible with WC 3.0.4.
Regards,
Rose Tyler.
I have updated to newest version.
I will ask again. Please go to my site and check it
I can’t edit a product, it will show error can’t load 5 times before succeed
Hello,
Please update theme to latest 3.2 version and then store’s database http://prntscr.com/f5f62p
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
Regards,
Rose Tyler.
I DONT KNOW HOW TO DO THAT!!! I need your help, thats why I gave you access to my site!
?
Hello,
Sorry for the delay.
Please make full backup of the site and we’ll update the files for you.
Also, provide us with FTP credentials in Private Content.
Regards,
Rose Tyler.
thank you.
Hello,
Updated. Please check.
Regards,
Rose Tyler.
Have you taken a look at the site after you updated?
Featured products???
Price color???
Picture size??? !
Where are all my custom made changes???
Hello,
Please check the site now. Very likely changes are related to the new woocommerce version.
I’ve updated /framework/shortcodes.php file, so check your featured products.
You can delete Product Images/Thumbnails Width and Height in Theme Option, then go to Woocommerce > Settings > Products > Display and change Product Image settings. Use hard crop if you want to crop images. Then regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/
Read more about image size -https://docs.woocommerce.com/document/fixing-blurry-product-images/
Please note that we recommend to make changes in a child theme to prevent of losing modifications after theme update. Otherwise, you need to save changed file and reupload it after update.
Regards,
Rose Tyler.
IT CHANGED NOTHING!
Make my pictures as they were before
It changed nothing!
You need to du it? using the plugin didn’t change my pictures!
Hello,
Sorry for the delay.
I will check. Please wait.
Regards,
Rose Tyler.
Hello,
I’ve changed sizes http://prntscr.com/f825d9. Clear cache and check your product images.
Regards,
Rose Tyler.
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