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Acting strange - by Dittemila - on WordPress WooCommerce support

This topic has 18 replies, 3 voices, and was last updated 7 years, 6 months ago ago by Rose Tyler

Dittemila

Participant

April 27, 2017 at 17:26

Hallo. I need help with my site, it is acting strange.
I need you to log in and take a check, can you help me please?
And I can no longer make change featured products.

Please, contact administrator
for this information.

#161558 Copied Theme version: legenda

17 Answers

Jack Richardson

Support staff

April 28, 2017 at 11:34

Hello,

Could you please describe with more details what exactly wrong with your site? Thank you.

Regards,
Jack Richardson.

#161651 Copied

Dittemila

Participant

April 29, 2017 at 10:30

Hallo Jack. Sometimes my page is in “error” and cant load.
It is just acting strange, and it would be a big help if you would login and check if everything is okay?.
Kind regards Catrine

#161743 Copied

Dittemila

Participant

May 2, 2017 at 09:14

hallo?

#161847 Copied

Rose Tyler

Support staff

May 3, 2017 at 14:11

Hello,

Very likely, the problem with featured products related to WC version. Please wait for theme update.
I think new Legenda will be released soon, we are waiting for approvement from ThemeForest. So, you’ll be able to update theme to version that is compatible with WC 3.0.4.

Regards,
Rose Tyler.

#161979 Copied

Dittemila

Participant

May 6, 2017 at 11:23

I have updated to newest version.

I will ask again. Please go to my site and check it
I can’t edit a product, it will show error can’t load 5 times before succeed

#162409 Copied

Rose Tyler

Support staff

May 8, 2017 at 11:53

Hello,

Please update theme to latest 3.2 version and then store’s database http://prntscr.com/f5f62p
You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
Don’t forget to create backup of your files and database before starting update process!
Before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.

Regards,
Rose Tyler.

#162509 Copied

Dittemila

Participant

May 9, 2017 at 10:26

I DONT KNOW HOW TO DO THAT!!! I need your help, thats why I gave you access to my site!

#162601 Copied

Dittemila

Participant

May 10, 2017 at 08:35

?

#162651 Copied

Rose Tyler

Support staff

May 11, 2017 at 09:27

Hello,

Sorry for the delay.
Please make full backup of the site and we’ll update the files for you.
Also, provide us with FTP credentials in Private Content.

Regards,
Rose Tyler.

#162785 Copied

Dittemila

Participant

May 11, 2017 at 21:36

thank you.

Please, contact administrator
for this information.

#162902 Copied Theme version: legenda

Rose Tyler

Support staff

May 12, 2017 at 15:43

Hello,

Updated. Please check.

Regards,
Rose Tyler.

#162985 Copied

Dittemila

Participant

May 12, 2017 at 19:28

Have you taken a look at the site after you updated?
Featured products???
Price color???
Picture size??? !

Where are all my custom made changes???

#162995 Copied

Rose Tyler

Support staff

May 13, 2017 at 10:10

Hello,

Please check the site now. Very likely changes are related to the new woocommerce version.
I’ve updated /framework/shortcodes.php file, so check your featured products.
You can delete Product Images/Thumbnails Width and Height in Theme Option, then go to Woocommerce > Settings > Products > Display and change Product Image settings. Use hard crop if you want to crop images. Then regenerate thumbnails with the plugin https://wordpress.org/plugins/regenerate-thumbnails/
Read more about image size -https://docs.woocommerce.com/document/fixing-blurry-product-images/
Please note that we recommend to make changes in a child theme to prevent of losing modifications after theme update. Otherwise, you need to save changed file and reupload it after update.

Regards,
Rose Tyler.

#163013 Copied

Dittemila

Participant

May 13, 2017 at 14:15

IT CHANGED NOTHING!
Make my pictures as they were before

#163024 Copied

Dittemila

Participant

May 15, 2017 at 09:15

It changed nothing!
You need to du it? using the plugin didn’t change my pictures!

#163064 Copied

Rose Tyler

Support staff

May 15, 2017 at 12:10

Hello,

Sorry for the delay.
I will check. Please wait.

Regards,
Rose Tyler.

#163097 Copied

Rose Tyler

Support staff

May 15, 2017 at 14:11

Hello,

I’ve changed sizes http://prntscr.com/f825d9. Clear cache and check your product images.

Regards,
Rose Tyler.

#163114 Copied
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