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Activated plugin changes layout of main categories at the top of homepage

This topic has 4 replies, 3 voices, and was last updated 1 years, 1 months ago ago by Rose Tyler

Rich Kil

Participant

October 13, 2023 at 15:52

activated plugin changes layout of main categories at the top of homepage. Once plugin is deactivated, layout of main category layout appears correct.

#370112 Copied Theme version: 5.1.14 WooCommerce version: 8.20

3 Answers

Tony Rodriguez

Support staff

October 14, 2023 at 05:30

Hello, @Rich Kil,

Thank you so much for purchasing our theme and contacting our support center.

We kindly request you provide a screenshot of the issue you are experiencing with the layout of the main categories at the top of your homepage. Please also provide a detailed description of the issue, including the specific plugin you have activated on your site that may be causing the problem.

You may upload the screenshots on https://imgbb.com/ and paste the links here.

For further assistance, we would appreciate it if you could share your WordPress Admin login details in the private content area of this topic.

Please use the format listed below. This will allow us to better understand the issue you are facing and provide you with the necessary assistance.

WP Admin URL:
WP Admin Username:
WP Admin Password:

We kindly recommend that you take a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team.

#370125 Copied

Rich Kil

Participant

October 14, 2023 at 17:01

https://ibb.co/Q8c1jVW
https://ibb.co/QNSFtP8

The bottom of the page is missing the about us, quick links, and other black area that includes payment icons.

Please contact administrator
for this information.

#370164 Copied

Rose Tyler

Support staff

October 15, 2023 at 08:33

Hello, @Rich Kil,

We appreciate your prompt response.

We’ve checked your site and the footer is shown correctly. Please clear cache and check one more time.

1/ Please provide URL of page where we will be able to see the problem with the Footer.

2/ What plugin should be activated so the problem becomes visible?

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#370185 Copied
Tagged: activated plugin transformation, homepage category alteration, homepage layout optimization, plugin layout changes, woocommerce main categories, wordpress woocommerce themes
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Activated plugin changes layout of main categories at the top of homepage

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