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Activation of Xstore core plugin (the core plugin for my theme could not be activated properly)

This topic has 10 replies, 2 voices, and was last updated 1 years, 7 months ago ago by Rose Tyler

gleambiotech

Participant

May 1, 2023 at 07:43

XStore ChildVersion: 1.0
By 8theme

XStore Child Theme

Please, contact administrator
for this information.

#355001 Copied Theme version: 1.0

9 Answers

Rose Tyler

Support staff

May 1, 2023 at 07:52

Hello, Gleambiotech,

Thank you for choosing XStore as your WooCommerce WordPress theme.

Please provide temporary wp-admin access, so we can check the situation more deeply and help you.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#355003 Copied

gleambiotech

Participant

May 1, 2023 at 07:55

reply

Please contact administrator
for this information.

#355004 Copied

Rose Tyler

Support staff

May 1, 2023 at 08:27

Hello, Gleambiotech,

Thank you for your response.

The Core plugin was not fully installed at the first time, and now it can’t be installed via Dashboard, we need FTP access to your site.
To create FTP access, please contact your hosting provider for assistance.

Kind Regards,
8theme team

#355006 Copied

gleambiotech

Participant

May 1, 2023 at 09:07

activation of Xstore core plugin

Please contact administrator
for this information.

#355008 Copied

Rose Tyler

Support staff

May 1, 2023 at 09:28

Hello, Gleambiotech,

Thank you for your response.

https://prnt.sc/F8c68p13skBX – we can’t connect. Please check the credentials.

Kind Regards,
8theme team

#355009 Copied

gleambiotech

Participant

May 1, 2023 at 09:51

FTP host server

Please contact administrator
for this information.

#355010 Copied

Rose Tyler

Support staff

May 1, 2023 at 10:01

Hello, Gleambiotech,

Thank you for your response.

We’ve activated XStore Core plugin on your site. Please check.

Kind Regards,
8theme team

#355011 Copied

gleambiotech

Participant

May 1, 2023 at 13:18

Thank you Rose. My issues were solved.

#355023 Copied

Rose Tyler

Support staff

May 1, 2023 at 13:42

Hello, Gleambiotech,

Thank you for your response.

You’re welcome!

Kind Regards,
8theme team

#355027 Copied
Tagged: activation, core plugin, template, theme, woocommerce, wordpress, xstore
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