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Activation problem - by cinzia - on WordPress WooCommerce support

This topic has 4 replies, 3 voices, and was last updated 6 years, 9 months ago ago by Olga Barlow

cinzia

Participant

November 9, 2017 at 17:31

I enter the Purchase code but I have an error.

1) Contact your server provider and make sure that OpenSSL system library is 1.0 or higher.
2) Make sure that your purshase code is associated with buyer. If you bought theme using guest account create account with the same email that was used during purchase process.

1) We have OpenSSL 1.01
2) The purchase code is associated to a buyer. I bought the theme on Envato, ad a registered user.

Can you help me?

Thx Ale

Please, contact administrator
for this information.

#177251 Copied Theme version: Royal - Multi-Purpose WordPress Theme

3 Answers

Rose Tyler

Support staff

November 10, 2017 at 09:17

Hello,

Please contact your server and make sure that file_get_contents, wp_remote_get(), wp_remote_post() functions are enabled on your server. Let me know about results.

Regards

#177291 Copied

cinzia

Participant

January 31, 2018 at 17:41

We have activated the OpenSSL today, but I get the same error.
It seems to be all all right but I get always the same error.
How to fix it? Can you help me?
I can give you my wp password and user if you need it.

cinzia

Please, contact administrator
for this information.

#183502 Copied

Olga Barlow

Support staff

February 1, 2018 at 09:45

Hello,

Check these abilities availability from your hosting:
1. http/https outgoing connections (to activate theme your server should send the request and get the answer)
2. 136.243.62.35 availability from your source IP address

Regards

#183545 Copied
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