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Active Menu - by Melisa - on WordPress WooCommerce support

This topic has 8 replies, 3 voices, and was last updated 7 years, 10 months ago ago by 8theme

Melisa

Participant

December 29, 2016 at 15:44

Hi,
I am having a problem with the main manu. Sometimes it doesn’t show the active state of the page you are. It shows active another item of the menu.
You can see in this screenshot that the menu shows active “DISTRIBUIDORES” and I am on contact page.
http://imgur.com/a/o0jEb

What could be happen?

Could you help me?
Thanks,

Melisa

#150502 Copied

7 Answers

Olga Barlow

Support staff

December 30, 2016 at 15:55

Hello,

Could you, please, describe in details your actions to reproduce the issue because we can’t replicate it.
Also, I see that you don’t use top panel and you have widget in top panel widget area, image in that widget causes error. Please, go to Appearance > Widgets and remove 8theme – Static Block from Top panel widget area.

Regards

#150603 Copied

Melisa

Participant

December 30, 2016 at 16:29

Hi, thank you for the fast answer.
I just did what you suggested but i’m still having the problem.

Not all the active states in the menu buttons work properly. For example, if you go to “CONTACTO” the active state some times is in “TRABAJOS” and some times is in “DISTRIBUIDORES”.

I already tried creating the menu from 0.

Best regards,

#150607 Copied

Olga Barlow

Support staff

December 30, 2016 at 20:31

Hello,

It’s very strange but we can’t find this issue. Could you provide me temporary admin panel access? I’ll check the Backend and menu settings, maybe it helps me to sort out what is the reason of your issue.

Regards

#150631 Copied

Melisa

Participant

December 30, 2016 at 21:00

Yes, sure. Send by private message.

Thanks

Please, contact administrator
for this information.

#150634 Copied

8theme

Support staff

January 3, 2017 at 09:05

Hello,

It was caused by object cache enabled in W3 Total Cache. Please, check now.

#150703 Copied

Melisa

Participant

January 4, 2017 at 15:55

Hi! It’s perfect now.
Could you tell me what do you change in W3 Total Cache?
Thanks!!

#150856 Copied

8theme

Support staff

January 5, 2017 at 08:20

Hi,

We just turned off the Object cache option.

Regards

#150905 Copied
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