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Active template - by maverick81 - on WordPress WooCommerce support

This topic has 13 replies, 3 voices, and was last updated 8 years, 3 months ago ago by Eva Kemp

maverick81

Participant

August 29, 2016 at 14:15

Hi there,

I’ve just uploaded the active template on my site but it’s not working

I can’t get access to visual composer and cannot change the components and stuff, I’m being asked to buy a visual composer licence for 34 bucks and there is no trace of the active elements

Just html code and stuff in the backend

http://reputationandglory.com/

Thanks

Vincent

#138165 Copied

12 Answers

Jack Richardson

Support staff

August 29, 2016 at 14:22

Hello,

Please provide FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#138167 Copied

maverick81

Participant

August 29, 2016 at 14:26

Hey Jack

I’ve just added credentials

Thanks

Vincent

Please, contact administrator
for this information.

#138171 Copied

Jack Richardson

Support staff

August 29, 2016 at 14:30

Hello,

You must update Visual Composer plugin and other required plugins. Download the archives here https://www.8theme.com/download-plugins/ and upload new versions via FTP.

Best regards,
Jack Richardson.

#138172 Copied

maverick81

Participant

August 29, 2016 at 14:37

Hey Jack

So if I get it right, Ineed to upload all plugins directly on wordpress right?

I’m a total newbie so I’m kind of lost

Thanks

Vincent

#138173 Copied

maverick81

Participant

August 29, 2016 at 14:38

I’ve already uploaded the main royal theme zip and stuff so I don’t really know if I need to download the child theme and what plugin to install.

Thanks

Vincent

#138174 Copied

Jack Richardson

Support staff

August 29, 2016 at 15:06

Hello,

We can update the plugins for you.
Please provide FTP credentials.

Thank you.
Best regards,
Jack Richardson.

#138184 Copied

maverick81

Participant

August 29, 2016 at 15:47

hey Jack

That’s very nice of you

here are my ftp credentials

thanks

Vincent

Please, contact administrator
for this information.

#138191 Copied

Jack Richardson

Support staff

August 29, 2016 at 16:54

Hello,

I’ve updated Visual Composer plugin. Please check it now.

Best regards,
Jack Richardson.

#138206 Copied

maverick81

Participant

August 29, 2016 at 18:53

Hey Jack,

I just checked

I don’t really know wha’s going on I’ve got a Error establishing a database connection message on home page

Same if I try to access the backend

Error establishing a database connection
This either means that the username and password information in your wp-config.php file is incorrect or we can’t contact the database server at localhost. This could mean your host’s database server is down.

Are you sure you have the correct username and password?
Are you sure that you have typed the correct hostname?
Are you sure that the database server is running?
If you’re unsure what these terms mean you should probably contact your host. If you still need help you can always visit the WordPress Support Forums.

#138230 Copied

Eva Kemp

Support staff

August 29, 2016 at 20:04

Hello,

You should contact your hosting provider regarding that error or check database data in wp-config.php file yourself.

Regards,
Eva Kemp.

#138234 Copied

maverick81

Participant

August 29, 2016 at 20:24

Hi Eva,

Ddata in wp-config.php file > what’s that?

cheers

Vincent

#138237 Copied

Eva Kemp

Support staff

August 30, 2016 at 07:48

Hello,

If you have problems with it we recommend you to contact your hosting provider support. They will check if database data is correct.

Regards,
Eva Kemp.

#138264 Copied
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