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Actualize - by Supermark - on WordPress WooCommerce support

This topic has 15 replies, 4 voices, and was last updated 8 years, 11 months ago ago by Jack Richardson

Supermark

Participant

December 7, 2015 at 18:08

Hi I need urgent help, because my classico does not want to actualize anymore – It does not want to accept my FTP and things

Gibts hier jemanden der mich via email in deutsch Supporten kann?
Mein classico is total im Arsch und ich habe keine Ahnung wie ich das wieder aktualisieren kann weil es sich nicht einwühlt!

Please, contact administrator
for this information.

#103115 Copied Theme version: classico WooCommerce version: ?

14 Answers

Robert Hall

Support staff

December 7, 2015 at 18:36

Hello,

This question is a bit unclear for us. Could you please clarify us with more details?
What are you trying to achieve?

Regards,
Robert Hall.

#103117 Copied

Supermark

Participant

December 8, 2015 at 08:46

well classico won’t actualize at all!
it denies my FTP key and password – does not go into it – although one can go into the ftp of my host server
I did not change it – so it started to deny it itself!

#103216 Copied

Jack Richardson

Support staff

December 8, 2015 at 09:28

Hello,

Do you mean you can’t install Classico theme?
Please provide us with FTP and WP Dashboard credentials in private content.

Best regards,
Jack Richardson.

#103232 Copied

Supermark

Participant

December 8, 2015 at 10:19

see private message

Please, contact administrator
for this information.

#103253 Copied

Jack Richardson

Support staff

December 8, 2015 at 10:31

Hello,

Please provide us with FTP and WP admin credentials in private content.

Thank you.

Best regards,
Jack Richardson.

#103262 Copied

Supermark

Participant

December 8, 2015 at 12:12

see private message again… and thank you for trying !!!!!

Please, contact administrator
for this information.

#103286 Copied Theme version: classico

Jack Richardson

Support staff

December 8, 2015 at 15:12

Hello,

As I see you’re using old theme and old plugins versions.
Please update the theme to the latest version and Woocommerce as well.
Before update delete “woocommerce” folder in the directory wp-content/themes/classico/ and it’ll be reuploaded from a new theme package.
Also update all required plugins https://www.8theme.com/download-plugins/ .

Don’t forget to create back up of your files and database before starting update process!

(it’s for Legenda theme but the process is the same).

Best regards,
Jack Richardson.

#103304 Copied

Supermark

Participant

December 8, 2015 at 15:50

but that is exactly the problem it just stopped updating and denied to dial into ftp!!!!!
we are at the beginning again – I always updated but that is exactly what it did not want to do!
thats why I gave you all the passwords!

#103318 Copied

Supermark

Participant

December 8, 2015 at 17:07

Hi Richard – sorry for my being so upset about that nothing works anymore –
but I thank you so much for helping me!!!
so please try to update my site…
cordially
Maiga

#103347 Copied

Eva Kemp

Support staff

December 8, 2015 at 21:55

Hello,

I’ve updated the plugins and the theme.
Please check your site.
Also disable CloudFlare and check FTP connection from your side.

Regards,
Eva Kemp.

#103421 Copied

Supermark

Participant

December 9, 2015 at 09:16

Hi Eva – thank you for updating my website – but right now, it seems not ready yet?
when I try to update the rest – wordpress will not dial into my server, it still denies to go into –
so – could you please update the rest? and then I have to talk to my server…
thanks a lot
Maiga

#103459 Copied

Eva Kemp

Support staff

December 9, 2015 at 09:49

Hello,

I asked you in the previous post to disable CloudFlare.
Please do this and update WordPress after that.

Regards,
Eva Kemp.

#103465 Copied

Supermark

Participant

December 9, 2015 at 10:14

hm, where do I find cloud flare and what is it?

#103469 Copied

Jack Richardson

Support staff

December 9, 2015 at 11:48

Hello,

We can’t access your site. It’s timing out.
The problem is related to your hosting provider.
Please contact them concerning this issue.

Best regards,
Jack Richardson.

#103485 Copied
Tagged: actualize, json, persuasive, templates, woocommerce, wordpress
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