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Add a coupon wont work, "HAVE A COUPON? PROMOTION"

This topic has 5 replies, 3 voices, and was last updated 7 years, 1 months ago ago by Olga Barlow

Sona

Participant

October 3, 2017 at 22:53

Hi,

Cant add a coupons that I have made in the cart or the checkout(in the checkout you don’t even see “HAVE A COUPON? PROMOTION”).

Please, contact administrator
for this information.

#174138 Copied Theme version: 4.7 WooCommerce version: 3.1.2

4 Answers

Rose Tyler

Support staff

October 4, 2017 at 08:31

Hello,

Please try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins https://www.8theme.com/documentation/xstore/plugins/included-plugins/) and then check.

Regards

#174160 Copied

Sona

Participant

October 4, 2017 at 12:18

Hi,

I found out that I can’t use the plugin payment gateway(I can but then the theme do not work with WooCommerce coupon), we have PayEx https://github.com/PayEx/PayEx.WooCommerce .But the thing is when we use a other themes or a clean version of WordPress and WooCommerce it works.

Best regards,
Sona

Please, contact administrator
for this information.

#174198 Copied Theme version: 4.7.1 WooCommerce version: 3.1.2
Sona

Participant

October 5, 2017 at 07:28
So is there a solution on this problem?. Can’t find anything that is blocking COUPON part in the code from PayEx. The only code I can get is a “display: none” in code, but where it comes from i have no clue, so there has to be something in the COUPON part that is blocking the code, theme or some setting that is effecting.
```
<div class="col-md-6">
			<h3 class="block-title">Have a coupon? <span class="label">Promotion</span></h3>
				<form class="checkout_coupon" method="post" style="display: none;">
					<div class="coupon">

						<input type="text" name="coupon_code" class="input-text" id="coupon_code" value="" placeholder="Coupon code">
						<input type="submit" class="btn" name="apply_coupon" value="Apply Coupon">

						
					</div>
				</form>
		</div>
```
Please, contact administrator
for this information.
#174255 Copied Theme version: 4.7.1 WooCommerce version: 3.1.2
Olga Barlow

Support staff

October 5, 2017 at 15:25

Hello,

At that place should be the link http://prntscr.com/gtmpzt and once you click that link coupon form appears but you have hidden it using custom css and child theme. So, either you need to remove that code and use additional styles to show form without clicking on that link.
So, as you can see it’s not the plugin compatibility issue. It’s your custom styles.

Regards

#174303 Copied
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