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Add Category Description to Product Archive pages

This topic has 14 replies, 2 voices, and was last updated 2 months ago ago by Tony Rodriguez

  • Avatar: Incanda
    Incanda
    Participant
    January 27, 2025 at 10:58

    Hi

    I am trying to display the Category Descriptions that I added to my product categories at the top of my Shop page.
    How do I go about to do this?

    Thanks

    Files is visible for topic creator and
    support staff only.
    #432376 Copied Theme version: 9.4.7
    13 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 27, 2025 at 11:11

    Hello, @Incanda,

    Thank you for contacting us and for using XStore.

    To display the Category Descriptions, please follow these steps:

    1. Navigate to **XStore Builders** > **Product Archive Builder**.
    2. Either edit an existing template or create a new one.
    3. Add the **Archive Description Widget** to the template.
    4. Save and update the changes.

    Please read our theme documentation here: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    For your convenience, we have recorded a video tutorial to guide you through the process. You can find the video link in the private content area.

    We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #432377 Copied
    Avatar: Incanda
    Incanda
    Participant
    January 27, 2025 at 11:28

    Hi

    Thanks for the video and explanation. I have done exactly as per your video, but it is not displaying anything.

    Files is visible for topic creator and
    support staff only.
    #432382 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 27, 2025 at 11:48

    Hello, @Incanda,

    Thank you for your response.

    Could you kindly provide us with your website’s WordPress admin access in the private content area? This will allow us to review your settings in detail and assist you more effectively.

    Thank you for your cooperation.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #432383 Copied
    Avatar: Incanda
    Incanda
    Participant
    January 27, 2025 at 11:55

    Hi

    See private area.

    Thank you!

    Please contact administrator
    for this information.
    #432386 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 27, 2025 at 12:22

    Hello, Incanda,

    Thank you for your response.

    1/ We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

    If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

    2/ Furthermore, If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

    3/ Please always use a one-page builder at same time to avoid any inconvenience (Elementor)

    Let us know the results.

    Best regards,
    8Theme’s Team

    #432392 Copied
    Avatar: Incanda
    Incanda
    Participant
    January 27, 2025 at 13:09

    Hi Tony

    Thank you. I will do as advised and come back to you with the results.

    Regards

    #432406 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 27, 2025 at 13:56

    Hello, Incanda,

    Sure, Take your time.

    Best regards,
    8Theme’s Team

    #432418 Copied
    Avatar: Incanda
    Incanda
    Participant
    January 31, 2025 at 08:28

    Hi

    I have deactivated all third party plugins but still no success. Can you please debug as suggested?

    Login details have already been provided.

    Thanks

    #432888 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 31, 2025 at 09:39

    Hello, @Incanda,

    Thank you for your response.

    During our investigation, we activated the XStore parent theme on your website and found no issues. It appears that the problem is related to the Xstore child theme currently in use.

    We recommend reviewing your child theme code customization or considering the use of a new child theme to address the issue.

    You can download new XStore child theme here: https://www.8theme.com/downloads/

    We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    #432892 Copied
    Avatar: Incanda
    Incanda
    Participant
    January 31, 2025 at 09:42

    Hi Tony

    Thanks for the prompt response. So the category description displays when using the parent theme?

    #432893 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 31, 2025 at 11:55

    Hello, @Incanda,

    You can temporarily activate Xstore parent theme and check the category description displays images.

    It seems the issue only persist when Xstore child theme activated.

    We recommend reviewing your child theme code customization or considering the use of a new child theme to address the issue.

    We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

    Best regards,
    The 8Theme Team

    #432914 Copied
    Avatar: Incanda
    Incanda
    Participant
    January 31, 2025 at 11:59

    Thank you!

    #432915 Copied
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    January 31, 2025 at 12:04

    Hello, @Incanda,

    You are welcome!

    If you have any questions or concerns please create new topic on our support forum and get prompt assistance.

    Best regards,
    The 8Theme Team

    #432916 Copied
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