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Add new atribute issue - by innabojko - on WordPress WooCommerce support

This topic has 6 replies, 3 voices, and was last updated 4 years, 9 months ago ago by Olga Barlow

innabojko

Participant

February 8, 2020 at 16:34

Hello!

Have an issue then I’m trying to add new atribute to a product.
I get pop-up window, but when I fill the Name and Slug fields and press Add New btn, nothing happens.

https://drive.google.com/open?id=18lJgr4mG-piO7Vpvg94a2xSXXoUsE0GH

Any ideas?

Thanks!

Please, contact administrator
for this information.

#229512 Copied Theme version: 6.2.6 WooCommerce version: 3.8.1

5 Answers

John Holden

Support staff

February 10, 2020 at 06:07

Hi,

First of all, I’m really sorry have taken long time to reply you due to the weekend.

Where can I get this pop-up?

Regards,
Hung PD

#229534 Copied

innabojko

Participant

February 10, 2020 at 14:25

Hi!

https://drive.google.com/file/d/1M_1qRvbjH4HbghG5Sjy7BuqM-_NDdcvW/view

Please contact administrator
for this information.

#229585 Copied

Olga Barlow

Support staff

February 10, 2020 at 15:27

Hello,

We don’t see any issue with adding the new attribute by mentioned way https://gyazo.com/70a8751dc4a31e5fb9c56909da9c5c7a
Could you explain your actions step by step to reproduce the problem?
Also, keep in mind that you can create attributes with terms from Products > Attributes.

Regards

#229589 Copied

innabojko

Participant

February 11, 2020 at 15:11

Hi!

Can’t see anything on your screenshot.
When I press Add New nothing happens.

#229657 Copied

Olga Barlow

Support staff

February 11, 2020 at 17:45

Hello,

I shared screen capture, not a screenshot. Did you watch that video? What browser do you use? Go to Appearance > install and activate default theme Storefront, check if you still have a problem with attributes when the default theme is enabled.

Regards

#229661 Copied
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