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Add review and edit review of store not working for Dokan.

This topic has 11 replies, 3 voices, and was last updated 8 months ago ago by Andrew Mitchell

parasite

Participant

July 8, 2024 at 13:06

Hi there!

I have problem with my tests for Dokan, on the store page there are 4 tabs: Products, Terms, Reviews and Biography. That two lastones seems to miss some code for the left sidebar of the page, contact to the seller tab dissapear and reviews and edit reviews button doesn’t work at all. When I disable the theme to default WP theme – all works great.

Also when that two last tabs are enabled – the leftside widget (with the search form) is float somewhere to the left, css miss? Please see attachments.

Please, contact administrator
for this information.

Files is visible for topic creator and
support staff only.

#403612 Copied Theme version: 9.3.14

10 Answers

Jack Richardson

Support staff

July 9, 2024 at 08:44

Dear @parasite,

I hope this message finds you well. We are currently experiencing difficulties connecting via the provided FTP access and would appreciate your assistance in resolving this matter.

Additionally, we have been unable to identify any visible issues at the following link: https://prnt.sc/1zBRaJgD7DAU. Could you kindly provide us with detailed steps to reproduce the issues, or furnish us with the URLs of the pages where the issues are occurring? For confidentiality, please share these details in a private area.

Thank you for your attention to these matters. We look forward to your prompt response.

Best Regards,
Jack Richardson
8Theme’s Team

#403748 Copied

parasite

Participant

July 9, 2024 at 16:48

What difficulties? I have put data into total commander and there is no problem. Also please select third or four tab in the site – there is a problem. You have provided me screen with first tab opened – there is no problem, I wrote about this 🙂

Files is visible for topic creator and
support staff only.

#403871 Copied

parasite

Participant

July 9, 2024 at 16:49

I think that your theme is made for lite version of Dokan, The lite version have only that two first tabs so I think there is missing in code for the 3 and 4 tab.

#403872 Copied

parasite

Participant

July 9, 2024 at 16:52

Please also use login and pass for client user for review and see that the review button and EDIT review button doesn’t work

Files is visible for topic creator and
support staff only.

#403873 Copied
Jack Richardson

Support staff

July 10, 2024 at 07:21
Hello @parasite,
We are facing issues with FTP connection with next errors:

Error: Connection closed by server Error: Could not connect to server Error: Connection timed out after 20 seconds of inactivity Error: Could not connect to server

Is there a restriction by IP or something else that doesn’t allow us to connect?

Kind regards,
Jack Richardson
The 8theme’s team
#403917 Copied
parasite

Participant

July 10, 2024 at 08:07

On the server side in provider there was restriction for non-Poland adressess. Please try now.

#403928 Copied

Jack Richardson

Support staff

July 10, 2024 at 12:53

Hello @parasite,

We made changes in next file xstore/dokan/store-reviews.php so now the page should be displayed as needed (https://prnt.sc/XPwC7ZQwFn9w). Could you please, check now ?
Also, the fix will be included in next theme update !

Kind regards,
Jack Richardson
The 8theme’s team

#404003 Copied

parasite

Participant

July 10, 2024 at 13:07

The view is now OK, but button Add review and Edit review still doesn’t work.

#404012 Copied

Jack Richardson

Support staff

July 10, 2024 at 14:45

Dear @parasite,

I hope this message finds you well.

We are pleased to inform you that we have successfully located and integrated the missing code into our revised template file. We kindly request that you review the updated file at your earliest convenience.

Additionally, we have conducted a preliminary test, and we are happy to report that the functionality to leave a review is now operating correctly. However, we are currently unable to locate the ‘edit review’ button to perform further tests.

Your assistance in this matter would be greatly appreciated.

Best Regards,
Jack Richardson
8Theme’s Team

#404054 Copied

Andrew Mitchell

Support staff

July 10, 2024 at 17:28

Dear parasite,

In the spirit of gratitude, we want to express our appreciation for your trust in our products. As a valued customer, your experience matters greatly. Would you consider sharing it by giving our theme a deserving 5-star rating on ThemeForest?

Click here to share your thoughts: https://themeforest.net/downloads

Being part of our community means a lot, and your feedback contributes immensely.

Best Regards,
The 8Theme Team

#404094 Copied
Tagged: dokan store review issue, dokan woocommerce review problem, edit review not working, fix dokan review function, troubleshoot woocommerce dokan, wordpress woocommerce templates
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Add review and edit review of store not working for Dokan.

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