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Add the fee in the order, dont showing on emails order

This topic has 36 replies, 4 voices, and was last updated 3 weeks, 5 days ago ago by Luca Rossi

henrik

Participant

September 12, 2024 at 07:50

How can I add the government taxt in this ??

When clients get the email and order..
I want the “fee” to stand…inn Norway its 25% … so I need to have that on the order…

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#414031 Copied Theme version: 9.4.1

35 Answers

Jack Richardson

Support staff

September 12, 2024 at 13:09

Dear @henrik,

I hope this message finds you well. Could you kindly verify whether the text in question is included in the default email templates when our Email builder is not activated? Additionally, we are interested in knowing which plugin is utilized for this purpose. If it involves a separate plugin rather than the default functionality of WooCommerce, could you please reach out to their support team to inquire about the solutions they offer, or possibly request any specific shortcodes to be added to our list, which can be found here: https://prnt.sc/7i7tocV4HVWc.

Thank you for your assistance.

Best regards,
Jack Richardson
8Theme’s Team

#414098 Copied

henrik

Participant

September 12, 2024 at 13:52

I cant click on the content … in my end on firefox.. Have try chrome to.. then the page not working..

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Jack Richardson

Support staff

September 12, 2024 at 14:19

Hello @henrik
Could you please, clearify what do you mean by “I cant click on the content…” ? Because, previously we had few questions for you that seems to be skipped and non-answered. Also, please provide us the video to undestand the issue you currently have from your side.
Kind regards, Jack Richardson

#414108 Copied

henrik

Participant

October 3, 2024 at 10:52

still dont working…

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henrik

Participant

October 3, 2024 at 10:53

I cant click on the content.. then here is no “place” i can add the tax code..

#416887 Copied

Jack Richardson

Support staff

October 3, 2024 at 13:26

Dear @Henrik,

I hope this message finds you well. To assist you effectively with the issue you are experiencing, we kindly request that you clear your browser’s cache and then verify if the problem persists.

Additionally, we had previously requested a video to better understand the issue at hand. It appears that we have not yet received this, and we would greatly appreciate it if you could provide it at your earliest convenience.

Please be advised that communication should be conducted via official email rather than through the editor. This is important as the editor may not display all components correctly during template construction.

Should you require further assistance with incorporating a custom tax code using specific plugins, we encourage you to seek advice or request the necessary shortcodes from the plugin providers. Furthermore, we offer a WC Hook element that can be integrated into your email template for enhanced functionality.

Thank you for your attention to these matters. We look forward to your response and are here to assist you with any additional queries you might have.

Best regards,
Jack Richardson
The 8Theme Team

#416921 Copied

henrik

Participant

October 3, 2024 at 14:25

I will share video.

in the video. there is no “tax” on the email I got..

its just showing the tax on the online store webpage 🙂

Please contact administrator
for this information.

#416934 Copied

Jack Richardson

Support staff

October 3, 2024 at 14:42

Dear @henrik,

I hope this message finds you well. Could you kindly verify whether the tax information is displayed correctly when using the default email settings, as opposed to when our Email Builder is active? If the information appears correctly with the default settings, we will forward your request to our development team for further investigation and resolution. However, if the default email settings also fail to display the information correctly, we would recommend that you contact the WooCommerce support team regarding this issue.

Please proceed by placing a test order using the default email settings and share a screenshot of the outcome with us. This will help us ensure the accuracy of the results you obtain.

Thank you for your cooperation.

Best regards,
Jack Richardson
8Theme’s Team

#416939 Copied

henrik

Participant

October 3, 2024 at 14:45

hi
it works just fine on the standard woocommerce template yes 🙂
There is no problem there.

##

the choice with tax does not show in the xstore template.

#416940 Copied

Jack Richardson

Support staff

October 3, 2024 at 14:54

Hello @henrik
Could you please, provide us the correct wp-admin access to your web-site so we could check the settings of your email template ? Also, if you could share the url for such template it would be much easier for us to check the correct one.
Kind regards, Jack Richardson

#416941 Copied

henrik

Participant

October 3, 2024 at 14:58

yes.

its all the order..
but this is the layout..

Please contact administrator
for this information.

#416942 Copied

henrik

Participant

October 3, 2024 at 14:58

image so you can se.

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#416943 Copied
Luca Rossi

Support staff

October 4, 2024 at 14:24
Dear @henrik,

We’ve applied the HOTFIX to you website and now the tax is included on total of order:

https://prnt.sc/641iBL1qQ66m

The edit file is: /wp-content/plugins/et-core-plugin/packages/woocommerce-email-template-customizer/includes/email-render.php line 391

– Old code:
```
$total_html  .= "<td valign='top' class='viwec-mobile-50' style='{$el_style}{$right_style}'>{$this->order->get_formatted_order_total()}</td></tr>";
```
– New code:
```
$total_html  .= "<td valign='top' class='viwec-mobile-50' style='{$el_style}{$right_style}'>{$this->order->get_formatted_order_total('incl')}</td></tr>";
```
Best regards,
8Theme’s Team
#417182 Copied
henrik

Participant

October 4, 2024 at 19:33

strange… so something problems then with woocoomerce ?

then I mabe have that same problems on other wp to ??

#417252 Copied

Luca Rossi

Support staff

October 5, 2024 at 15:14

Hi @henrik,

The tax was missing in our codes.

Can you confirm everything is working normal now?

If yes, our development team will include this hotfix into upcoming updates.

Thank you!

#417341 Copied

henrik

Participant

October 5, 2024 at 16:46

yes. its working 🙂

new image.
maybe this is also problems from your end then ??

the colum dont show 2 colum..

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#417353 Copied

Luca Rossi

Support staff

October 5, 2024 at 17:08

Dear @henrik,

We hope this message finds you well.

We have reviewed the link on our end and everything appears to be functioning correctly: https://prnt.sc/QwZl4bWH6Nur.

Could you kindly attempt to access it again using a different web browser? This may resolve any issues you are experiencing.

Thank you for your cooperation.

Best regards,
The 8Theme Team

#417357 Copied

henrik

Participant

October 6, 2024 at 08:17

strange. thats not in my end.. what can I then test ???

i can se that the email online.. its microsoft 365.
on the web app is working nice.
but not on the outlook on the mac.
strange.
but okey.
then I need to contact microsoft about it 🙂

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support staff only.

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Luca Rossi

Support staff

October 7, 2024 at 05:36

Dear @henrik,

We hope this message finds you well. We would like to inform you that we are also not utilizing the Outlook email service currently.

Given this situation, we recommend that you reach out directly to the Outlook Support Team for assistance with this issue.

Thank you for your attention to this matter.

Best regards,
The 8Theme Team

#417473 Copied

henrik

Participant

October 8, 2024 at 07:30

and how to change the “waitiling” list words ?? 🙂

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support staff only.

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Luca Rossi

Support staff

October 8, 2024 at 08:42

Dear @henrik,

We hope this message finds you well. We would like to guide you through the process of translating a specific term using the Loco Translate plugin within the XStore theme and XStore Core plugin.

Please follow these steps:
1. Navigate to the Loco Translate plugin.
2. Select the XStore theme and XStore Core plugin.
3. Click on the ‘Sync’ button.
4. Search for the term “Waitlist”.
5. Proceed with the translation as needed.

For your reference, here are screenshots to assist you with the process:
– [Screenshot 1](https://prnt.sc/G5_aVnk8caLr)
– [Screenshot 2](https://prnt.sc/mrSkQnYbYlU4)

We hope this information is helpful to you. Should you require further assistance, please do not hesitate to contact us.

Best regards,
The 8Theme Team

#417718 Copied

henrik

Participant

November 18, 2024 at 14:44

after the updates.. dont show the fee agan on the order..
Bugs on the updates on wordpress ? or the themes?

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support staff only.

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Luca Rossi

Support staff

November 19, 2024 at 12:28

Dear Henrik,

We hope this message finds you well.

Could you kindly inform us of the specific website where you are encountering the issue?

Additionally, we would appreciate it if you could temporarily disable any non-essential third-party plugins that are not part of the XStore theme package. For your reference, you can find the list of included plugins here: [Included Plugins](https://www.8theme.com/documentation/xstore/plugins/included-plugins/).

After deactivating the unnecessary plugins, please clear your browser’s cache and check if the performance issue persists. This step is important, as third-party plugins can sometimes lead to conflicts.

Thank you for your cooperation.

Best regards,
The 8Theme Team.

#424160 Copied

henrik

Participant

November 19, 2024 at 12:39

its the http://www.cutit.no webpage.. 🙂

#424166 Copied

Luca Rossi

Support staff

November 20, 2024 at 08:59

Dear Henrik,

We hope this message finds you well.

We would like to share with you how the order email appears on our side:

[Link to screenshot](https://prnt.sc/8B5kJrI1gLA8)

Could you kindly provide further details on how we can replicate the issue on our end?

Thank you for your assistance.

Best regards,
8Theme Team

#424305 Copied

henrik

Participant

November 20, 2024 at 09:04

Yes.
And thats WHY its wrong agan..

##

You have send this before:
We have reviewed the link on our end and everything appears to be functioning correctly: https://prnt.sc/QwZl4bWH6Nur.

##

There you can se “includes 79 avgift)
Image upload.

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#424306 Copied

Luca Rossi

Support staff

November 21, 2024 at 11:21

Dear @Henrik,

We hope this message finds you well.

We would like to bring to your attention that the following admin account is no longer functioning as expected.

Could you kindly assist us by double-checking the issue?

We greatly appreciate your support.

Thank you in advance for your help.

Best regards,
The 8Theme Team.

Please contact administrator
for this information.

#424514 Copied

henrik

Participant

November 21, 2024 at 15:23

Yes. I change it.. because I ask you about something on the email.. And thats why its change..

The username is the same..

Can you then look at the support email ?? 🙂

#424569 Copied

Rose Tyler

Support staff

November 21, 2024 at 16:34

Hello,

The email support and the support forum are managed by different teams. Could you please specify the exact email address you contacted? We kindly ask you to provide all the necessary details regarding your request directly through the support forum. It is very important to include complete information about your inquiry, along with temporary working access credentials, if you are ready to collaborate.

Best regards,
8Theme’s Team

#424589 Copied
Tagged: add fee in order, customize woocommerce emails, ecommerce fee handling, hide fee in email, woocommerce templates, wordpress order management, wordpress woocommerce customization
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