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Add to cart and Checkout buttons dont work

This topic has 13 replies, 2 voices, and was last updated 9 years, 7 months ago ago by Jack Richardson

wealthy

Participant

July 8, 2015 at 03:36

Add to cart and Checkout buttons dont work on any page. If I click on the icon Shopping Bag with number of items) I can go to the cart and then in the cart page the buttons are now active.

I have search and tried to remove Ajax etc but with no good result.

So add a product to the cart.
1. NO pop up saying item added to cart
and
2. No way to click the View Cart Button or the Checkout button
3. Can Not click delete item button either

Please, contact administrator
for this information.

#73808 Copied

12 Answers

Jack Richardson

Support staff

July 8, 2015 at 07:23

Hello,

Please provide us with FTP credentials (FTP host, FTP user, FTP password) in private content.

Best regards,
Jack Richardson.

#73817 Copied

wealthy

Participant

July 8, 2015 at 07:56

as requested

Please, contact administrator
for this information.

#73819 Copied

Jack Richardson

Support staff

July 8, 2015 at 09:02

Hello,

The problem is caused by one of a plugin you are using. Please try to deactivate third party plugins one by one to find which one is making conflict.

Best regards,
Jack Richardson.

#73834 Copied

wealthy

Participant

July 8, 2015 at 10:23

ok thanks. will have a look.
can you please tell me how you worked that out??

#73868 Copied

wealthy

Participant

July 8, 2015 at 11:25

Ok I have deactivated every plugin except the ones that came with the theme.
Obviously I can not deactivate woocommerce because I wont be able to check it.

The problem still remains.

Can you please recheck it.

thanks

#73891 Copied

Jack Richardson

Support staff

July 8, 2015 at 12:27

Hello,

After you deactivated plugins you need to clear browser cache and cookies and then check the site.
I see that problem with non clickable “View Cart” and “Checkout” buttons persists when “PayPal for WooCommerce” plugin is activated.

Best regards,
Jack Richardson.

#73916 Copied

wealthy

Participant

July 8, 2015 at 12:39

I have deactivated that and even removed that plugin and still have the same result.
So I can not see it being that plugin that is at fault.
I have the same plugin on 3 other sites and they work ok.
( yes with different themes)

#73920 Copied

wealthy

Participant

July 8, 2015 at 12:41

oh and I have cleared cache totally as well

#73922 Copied

wealthy

Participant

July 8, 2015 at 12:50

ok think I got it working
will let you know

#73923 Copied

Jack Richardson

Support staff

July 8, 2015 at 12:54

Hello,

Let us know if you need further assistance.

Best regards,
Jack Richardson.

#73925 Copied

wealthy

Participant

July 8, 2015 at 12:56

thankyou very much for your persistence.
I appreciate it and well done

#73926 Copied

Jack Richardson

Support staff

July 8, 2015 at 14:36

Hello,

You’re welcome.

Best regards,
Jack Richardson.

#73961 Copied
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