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Add to cart bug and not in stock bug after update

This topic has 13 replies, 3 voices, and was last updated 1 years, 4 months ago ago by Tal

Tal

Participant

May 20, 2023 at 03:07

hey
how are you?:)

1.every few times that i add products its get bug and broke the desgin
2.when iadd more items that i have in stock its should show me message that we dont have enough but insted its shows that in cart or on diffrent places

i tried to disable all the plugins and wprocket cache plugin but its doesn’t help.

i add video that explains all and shows the bugs:

https://www.veed.io/view/3e0ec683-974e-4ca2-b58e-df4fb9f9e9b2?panel=share

i need it asap because i lose orders…
thank you !
you have a great theme and support! 🙂

Please, contact administrator
for this information.

#357273 Copied Theme version: 9.1.4 WooCommerce version: 7.7.0

12 Answers

Tony Rodriguez

Support staff

May 20, 2023 at 06:31

Hello @Tal,

Thank you for providing a detailed video of your issue.

We have checked your site and it appears to be working properly. However, the issue only occurs after multiple attempts. This is likely due to the server cache CDN that is activated on your site, as shown in the screenshot: https://postimg.cc/QHswhRx1. We suggest that you contact your hosting provider to flush the server cache and disable the CDN while you are in the development process.

Additionally, we recommend that you update the Theme and Core plugin on your site to the latest version, as you are currently using an older version. Then, please deactivate all third-party plugins on your site and clear the browser cache. We hope this will resolve your issue. If not, please take a complete backup of your site and share the site FTP Login details in the private content area of this topic so that we can further investigate.

Best Regards,
8Theme’s Team

#357284 Copied

Tal

Participant

May 20, 2023 at 17:02

hey
tried to purge cloudflare cdn cache but its still happend.
the out of stock bug and the add to cart bug

added the FTP details
thank you!

Please contact administrator
for this information.

#357312 Copied

Rose Tyler

Support staff

May 22, 2023 at 08:35

Hello @Tal,

Thank you for your response.

We added for you few files exclusions so you can check now → https://prnt.sc/as-OkzVUajMv

Kind Regards,
8theme team

#357388 Copied

Tal

Participant

May 22, 2023 at 12:38

hey.
no.. its still the same bug

#357403 Copied

Rose Tyler

Support staff

May 22, 2023 at 13:07

Hello @Tal,

Thank you for your response.

Strangely, we can’t see the problem still.

We wanted to add a code to child theme to test something, but the child theme is not activated on your site.
You are using a parent theme. Do you have plans to use a child theme?

Please note that the child theme does not inherit the theme options of the parent theme, if you enable the child theme, you need to import options from the parent theme.
Go to Theme Options (when the parent theme is activated) > Import/Export > download the export file. After that activate the child theme > go to Theme Options > Import/Export > import your options and reload the page without saving! Save options only after reloading. Check your site after that, and use the child theme.

Kind Regards,
8theme team

#357406 Copied

Tal

Participant

May 22, 2023 at 13:21

hey
when im try to import the file to child theme its loading alot of time then shows cloudflare error

please if u can do it asap so we can finish it fast cuze my ads works and i lose money and clients…
https://prnt.sc/Bdafd8p4Hx4p

#357408 Copied

Rose Tyler

Support staff

May 22, 2023 at 13:26

Hello @Tal,

https://prnt.sc/Bdafd8p4Hx4p – you need to contact your hosting provider and ask to fix the problem, because this is independent of our theme.

Kind Regards,
8theme team

#357409 Copied

Tal

Participant

May 22, 2023 at 13:34

why i need the child theme? lets work on the main theme….
im really dont get it.. we spend 3 days already in chats and still nothing close to fix it…
now when i move to the parent main theme all bugged and design broke to…

#357410 Copied

Rose Tyler

Support staff

May 22, 2023 at 16:02

Hello @Tal,

We checked and found that someone’s modified your htaccess file yesterday → https://prnt.sc/5RAFW-baqNyR that possible created redirects for customers to the page with error.
But after deeper check we found that you had activated Maintanance mode in XStore Control Panel → https://prnt.sc/mCJ5Y2XKwZEQ
For now, we disabled it and now your web-site functioning properly.

Kind Regards,
8theme team

#357416 Copied

Tal

Participant

May 22, 2023 at 17:35

hey.
same problem nothing change + at homepage header not working
please guys lets go zoom lets do something i really dont have time for that….
and no one was edit the htacsss file..

video : https://www.veed.io/view/9c75c48f-1026-4031-aa71-6cb2effdd650?panel=share

thank you

#357417 Copied

Rose Tyler

Support staff

May 23, 2023 at 07:25

Hello @Tal,

1/ Good news!
We finally recreated the issue after adding/deleting more than 30 different products to the cart. On the “bug“ single product we notice that there does not load our styles but only critical CSS from WP Rocket → https://prnt.sc/Cqr9bZqZJAsP
Normal single product page styles → https://prnt.sc/j_96fG7oVU1b
”Issued” single product page styles → https://prnt.sc/3eDiLIHBsQgV (no main xstore-rtl.min.css)

We had to disable this option → https://prnt.sc/0cLX33zOj6NV to check if the problem still exists. We checked then again and didn’t face any issues anymore. So, you can check now from your side.

P.S. In case you need to have that option active you should add a list of files that should be included on each page anyway. Here is the critical files list we can recommend:
wp-content/plugins/advanced-product-labels-for-woocommerce
wp-content/themes/xstore/xstore-rtl.min.css
wp-content/themes/xstore/css/modules/woocommerce/global-rtl.min.css
wp-content/themes/xstore/css/modules/woocommerce/single-product/single-product-elements-rtl.min.css
In case you decide to make that option active and add the list of recommended files you need to check the pages again. In case you find something strange again, you have to add some more files to the list to prevent them from exclusions for critical CSS.

2/ About this question “+ at homepage header not working“ – the header works fine now https://gyazo.com/e14e2f193c94ed64ab07d1819aee9c19 https://gyazo.com/bb1ba87fd4ff63575f784ea589fe59ac

Hope all your questions are solved now!

Kind Regards,
8theme team

#357434 Copied

Tal

Participant

August 14, 2023 at 13:45

ss

Please contact administrator
for this information.

#364505 Copied
Tagged: add to cart bug, fix, not in stock bug, update, wordpress woocommerce
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Add to cart bug and not in stock bug after update

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