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Add to Cart button not working for subscription products

This topic has 11 replies, 3 voices, and was last updated 10 years ago ago by Eva Kemp

karen

Participant

November 7, 2014 at 00:56

Hello,

I have been successfully using Royal theme to develop a woocommerce subscription site but recently the “add to cart” button (which has been renamed to “sign up now”) does not respond properly. This is only an issue for subscription products. I am using gravity forms to create product options but these were working without an issue before.

Do you have any suggestions for fixing it or what could be the issue?

Thank you!

Please, contact administrator
for this information.

#23597 Copied

10 Answers

Robert Hall

Support staff

November 7, 2014 at 08:22

Hello,

In what files you have made changes?

Regards,
Robert Hall.

#23617 Copied

karen

Participant

November 7, 2014 at 21:17

I have made minimal changes to the stlye.css in a child theme but no other files.

#23748 Copied

Eva Kemp

Support staff

November 8, 2014 at 17:09

Hello,

Please provide us with FTP credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

#23812 Copied

karen

Participant

November 8, 2014 at 18:14

Thank you. The information is in the private post.

Please let me know if you need anything else.

Please, contact administrator
for this information.

#23820 Copied

karen

Participant

November 10, 2014 at 01:03

I have reinstalled the theme and removed the child theme but still can not get the sign up now button to put anything in the cart. Please take a look and let me know if there is a theme setting which needs to be changed.

Thank you.

#23857 Copied

Eva Kemp

Support staff

November 10, 2014 at 13:02

Hello,

Some plugins are causing conflict with the theme.
Please try to disable them one by one to find out what plugin is causing the issue.

Thank you.
Regards,
Eva Kemp.

#23889 Copied

karen

Participant

November 11, 2014 at 01:11

Thank you, I have determined that it is the Gravity Forms Product Add-Ons plugin which is casing the button not to work. Will there be any solution to this interference as it is a necessary plugin for the functionality of the site?

I have also notified the plugin creator but I am not sure they are going to be responsive. Is this something which could be resolved with your customization services?

Thank you.

#23997 Copied

Eva Kemp

Support staff

November 11, 2014 at 17:37

Hello,

Unfortunately we can’t guarantee full compatibility of 3rd-party plugins with the theme.
If the plugin author provides you with some solution or hooks that need to be implemented in the theme we’ll try to resolve it.

Thank you.
Regards,
Eva Kemp.

#24118 Copied

karen

Participant

November 12, 2014 at 23:26

This is the error I get, it does appear to be an issue with Royal Theme and the plugin developer confirmed that.

Fatal error: Call to a member function set_messages() on a non-object in /home/latinanomics/public_html/senoritapastries/wp-content/themes/royal/framework/woo.php on line 1358

Are there customization services that can help resolve this though 8theme?

Thank you.

#24361 Copied

Eva Kemp

Support staff

November 13, 2014 at 12:23

Hello,

You can create a ticket at https://support.8theme.com/ and our specialists will look into this issue.

Thank you.
Regards,
Eva Kemp.

#24429 Copied
Tagged: add to cart, button, not working, subscription, template, woocommerce, wordpress
Viewing 11 results - 1 through 11 (of 11 total)

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Add to Cart button not working for subscription products

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