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Add to cart button not working with TM Extra product options by themecomplete

This topic has 7 replies, 3 voices, and was last updated 1 years, 9 months ago ago by Rose Tyler

gifts

Participant

March 21, 2023 at 02:59

Hi,
Earlier everything was working fine, but now add to cart button not working even after we enter product customisation details.

Please, contact administrator
for this information.

#350647 Copied Theme version: 9.0.5 WooCommerce version: 7.5.0

6 Answers

Tony Rodriguez

Support staff

March 21, 2023 at 05:37

Hello, @gifts,

We suggest disabling all third-party plugins (including cache plugins) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#350650 Copied

gifts

Participant

March 21, 2023 at 05:50

Hi,

I have checked it in edge browser its working fine, also its working fine with buy now button.
Also i have tried deactivating all the plugins and reactiavting it
also uploaded the plugin again, but it was not solved.

Please help me in finding out where is the issue. I am not able to to do. I am not very much tech savy.

Please contact administrator
for this information.

#350651 Copied

Tony Rodriguez

Support staff

March 21, 2023 at 06:04

Hello @gifts,

We have identified that the WooCommerce TM Extra Product Options plugin is causing an issue on your site. We have deactivated the plugin and the issue has been resolved.

As this is a third-party plugin, it appears that the issue is with WooCommerce. We suggest that you try activating the default WordPress Theme (e.g. Twenty Twenty-Three) to confirm that the issue is not with our theme. If the issue persists with the default WordPress Theme, then it is not due to our theme and we recommend that you contact the plugin support for further assistance.

Best Regards,
8Theme’s Team

#350656 Copied

gifts

Participant

March 21, 2023 at 06:15

HI,

Earlier from the last 10-15 days, it was working perfectly and i need it as i want customsation inputs from the customer.
Please check.
Also its not deactivated yet.

#350659 Copied

gifts

Participant

March 21, 2023 at 07:54

Please helpppp

#350666 Copied

Rose Tyler

Support staff

March 21, 2023 at 10:57

Hello @gifts,

We regret to inform you that you have not followed our recommendations.

We do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

As the issue is caused by the WooCommerce TM Extra Product Options plugin, we suggest that you contact the support team of the plugin for further assistance.
We thank you for your understanding and wish you the best.

Kind Regards,
8theme team

#350680 Copied
Tagged: add to cart, product options, tm extra, woocommerce, wordpress
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