Add to cart & checkout functionality is not working

Hello, Growthx Media,

Thank you for getting in touch with us.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins, and we can not provide support for such plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.
Should you require personalized customization services, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. This will allow you to engage directly with our technical team.
Please note that customization services are subject to additional charges. The exact amount will be determined after a detailed review of your request.

Warm Regards,
The 8Theme Team

Hello, Growthx Media,

Please provide FTP access, we will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Dear @Growthx Media,

I hope this message finds you well. We wish to inform you that we have not yet received any feedback regarding the FTP access we previously requested. Despite this, we remain committed to delivering the highest quality service to our customers within the constraints we face.

We appreciate your provision of the wp-admin access, which enabled us to conduct tests concerning the issues you reported. We have thoroughly examined the functionality of the ‘add to cart’ and ‘checkout’ buttons and are pleased to report that both are operating correctly.

Additionally, we noticed that the ‘Sticky Cart’ widget had been removed. Our investigation after adding such widget revealed that the layout issues associated with the ‘Sticky Cart’, when the Yith Product Add-ons & Extra Options plugin is activated, stem from the unique structure this plugin applies to the product form. Specifically, it modifies the IDs in certain tags, which should ideally remain unique to meet HTML standards.

To address this compatibility issue, we have implemented a new code snippet (https://prnt.sc/OzsjUdz_tk5s):

add_action('etheme_sticky_add_to_cart_before', function() {
	if ( function_exists('YITH_WAPO_Front') ) {
		$yith_instance = YITH_WAPO_Front();
		if ( get_option( 'yith_wapo_options_position' ) === 'after' ) {
			remove_action( 'woocommerce_after_add_to_cart_button', array( $yith_instance, 'print_container' ) );
		} else { // Default.
			remove_action( 'woocommerce_before_add_to_cart_button', array( $yith_instance, 'print_container' ) );
		}
	}
}, -9999);

This adjustment should ensure the proper functionality of your ‘Sticky Cart’.

We look forward to your feedback on these adjustments and any further assistance you might require. Thank you for your attention and cooperation.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Growthx Media,

We apologize for any misunderstanding that has occurred.
Now that the situation has been resolved, could you kindly consider changing the rating you have submitted? https://themeforest.net/downloads
Should you require any further assistance, please do not hesitate to reply here with the necessary FTP access details.

Best Regards,
8Theme’s Team

Hello @Growthx Media,

We hope this message finds you well. We are reaching out to inquire if you might be willing to update your review regarding the support you received from us. Your feedback is invaluable and helps us to continuously improve our services.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Dear @Growthx Media,

I hope this message finds you well. We have conducted a thorough review of your website concerning the issues you reported. Please find below our findings and recommendations:

1. **Shipping Section Display on Checkout Page**: Upon testing, we observed that the Shipping section is indeed displayed on the Checkout page under Order Details. You can view this on the screenshot provided here: https://prnt.sc/IxOhonJEzBFg. To further assist you, we recommend testing this functionality using the default Storefront theme. This comparison might help determine if the issue is specific to our XStore theme. Should the problem persist exclusively with our theme, kindly provide us with detailed steps to recreate the issue, accompanied by screenshots demonstrating successful operation with the default theme.

2. **Error Log Review in WooCommerce**: We have reviewed the error log in WooCommerce under Status -> Logs and identified errors related to the mentioned plugin, as illustrated in the screenshot here: https://prnt.sc/8_Ih8kYxfd3n. The fatal error appears to originate from the plugin’s files. As our support is limited to projects directly related to our offerings, we advise you to reach out to the plugin’s support team for further assistance regarding this issue.

We appreciate your understanding of our support policy and are committed to assisting you within our scope. Should you have any more questions or require further assistance, please do not hesitate to contact us.

Thank you for your attention to these matters.

Best Regards,
Jack Richardson
8Theme’s Team

Dear @Growthx Media,

We kindly advise our valued customers to initiate separate topics for distinct inquiries to enhance the efficiency of our support team’s response times. Should you have additional questions, we would greatly appreciate it if you could submit new topics accordingly.

Regarding your current query, it appears that the issue might stem from a third-party plugin used to create a variation gallery, as indicated here: https://prnt.sc/qyGCTUdSwz2-. Please be aware that achieving full compatibility with all plugins is not always feasible. It is also worth noting that our theme already includes a built-in feature for creating variation galleries, which might eliminate the need for additional plugins. You can view this feature in action here: https://prnt.sc/nBfkcw5fF3x5 and a live example at https://xstore.8theme.com/elementor/demos/minimalist-outfits/product/wooden-white/.

We suggest deactivating the “YITH WooCommerce Product Add-ons & Extra Options Premium” plugin and verifying if the issue persists.

Thank you for your cooperation and understanding.

Best Regards,
Jack Richardson
The 8Theme Team