Return to previous page

Add to cart from shop page adds twice - by pablostevens

This topic has 8 replies, 2 voices, and was last updated 3 years, 6 months ago ago by Olga Barlow

pablostevens

Participant

August 5, 2021 at 14:46

I have a Legenda theme (note: I have the unlimited themes package and I can’t add the new serial number to the site to activate the license with the unlimited package, however it is activated with an older key I purchased).

When I add to cart from the shop page for a single item, the popup for “successfully added to cart” comes up twice and it does indeed add 2 items to the cart.

My plan is to deactivate all plugins and change theme for testing. Before I do, just wanted to know if anyone else reported this or is a common problem.

#297863 Copied Theme version: 4.3.2 WooCommerce version: 5.5.2

7 Answers

Olga Barlow

Participant

August 6, 2021 at 10:21

Hello,

It’s the unknown issue. Provide us with WP Dashboard and FTP access to your site and we’ll check the issue in more detail.

Regards

#297933 Copied

pablostevens

Participant

August 6, 2021 at 13:20

Ok thanks for the info. Let me do some further testing then, I’ll deactivate all plugins and switch themes and see if the issue persists. If I can narrow it down to the theme I’ll send you info to access. Either way I’ll update the solution in case anyone else has this issue.

#297973 Copied

Olga Barlow

Participant

August 6, 2021 at 17:34

Hello,

Ok, sure. Take your time.

Regards

#298014 Copied

pablostevens

Participant

August 9, 2021 at 17:01

Ok, so I deactivated all plugins except Legenda theme and the legenda core and redux and CMB2 and Woocommerce. Problem still exists.

Change to storefront theme, problem goes away. Pretty much narrowed it down to the Legenda theme.

Please contact administrator
for this information.

#298321 Copied

Olga Barlow

Participant

August 11, 2021 at 09:52

Hello,

FTP directory that you provided is empty https://prnt.sc/1mqu4b5
Provide us with access to your WP installation, please.

Regards

#298493 Copied

pablostevens

Participant

August 12, 2021 at 15:06

Oops, my bad, FTP defaults to a user directory. Forgot to remove that. Fixed now. The installation is in the publichtml folder root. Same login and password.

#298682 Copied

Olga Barlow

Participant

August 18, 2021 at 11:34

Hello,

Take my apologies for the delay in answering. We found that issue was caused by this option https://prnt.sc/1qa14zw If you choose No location then add to cart works ok. I have passed the issue to our developers. I’ll inform you once they fix the problem.

Regards

#299175 Copied
Viewing 8 results - 1 through 8 (of 8 total)