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Add to cart homepage slider issue IE10+ - by sweetdude

This topic has 12 replies, 5 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

sweetdude

Participant

December 9, 2014 at 10:14

Hi,

Firstly I would like to say a great theme! Has to be one of the best themes in the market place.

However I am having a issue on IE10+ the add to cart does not work on the slider. The client is really hassling me saying she is loosing sales.

Can you please look into this, it would be great if we can solve this issue ASAP.

Thanks in advance.

Please, contact administrator
for this information.

#28627 Copied

11 Answers

Robert Hall

Support staff

December 9, 2014 at 10:21

Hello,

Please provide us with wp-admin and FTP credentials in Private Content.

Regards,
Robert Hall.

#28632 Copied

Muhammad Zaki

Support staff

December 9, 2014 at 10:21

Hello,

Please, provide the accesses to your site (FTP and admin panel) in Private Content. thanks

Kind Regards

#28633 Copied

sweetdude

Participant

December 9, 2014 at 15:47

Thank you very much.

Please, contact administrator
for this information.

#28704 Copied

sweetdude

Participant

December 9, 2014 at 16:07

So in IE10+ on the slider it shows its adding to cart but the cart does not update and nothing is added.

Thanks

#28718 Copied

Olga Barlow

Support staff

December 9, 2014 at 17:10

Hello,

Please, wait next theme update. This issue will be fixed.

Regards,
Olga Barlow

#28734 Copied

sweetdude

Participant

December 9, 2014 at 17:22

Hi Olga,

Is there anyway you can please do this for me if I provide my FTP details, this is loosing the sales as people can not add items on homepage slider to cart and so leaving the website. I have a heatmap setup and it shows people clicking add to cart on homepage and its not working.

Thanks

#28736 Copied

sweetdude

Participant

December 9, 2014 at 17:51

Please ignore my previous FTP details as they have been changed, updated are below.

I appreciate your support.

Please, contact administrator
for this information.

#28742 Copied

Olga Barlow

Support staff

December 10, 2014 at 09:25

Hello,

We have released updated version 1.5.2. You can find it on ThemeForest. Please, update theme.

Regards,
Olga Barlow

#28786 Copied

Eva Kemp

Support staff

December 10, 2014 at 09:29

Hello,

There is already new theme version http://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976
Please update your theme.

Thank you.
Regards,
Eva Kemp.

#28788 Copied

sweetdude

Participant

December 10, 2014 at 12:51

Perfect all resolved.

Thanks!

#28823 Copied

Eva Kemp

Support staff

December 10, 2014 at 14:18

Hello,

You’re welcome.

Regards,
Eva Kemp.

#28844 Copied
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