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ADD TO CART IS MISSING AFTER THEME UPDATE

This topic has 5 replies, 2 voices, and was last updated 9 hours, 21 minutes ago ago by Jace

Jace

Participant

January 27, 2025 at 17:30

HI,

ADD TO CART is Missing on the website after the update. Tried editing the Elementor Single Product Page and it seem to work fine but it still not showing on the website after saving.

Please advise thank you!

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#432464 Copied Theme version: 9.4.7

4 Answers

Tony Rodriguez

Support staff

January 28, 2025 at 07:09

Hello, @Jace,

Thank you so much for purchasing our theme and contacting our support center.

We suggest disabling all third-party plugins (including cache plugins and CDN ) that do not come bundled with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

If the issue still persists, please keep all third-party plugins deactivated on your site and grant permission to debug your site, which includes deactivating all third-party plugins and on-site Customization. This will allow us to investigate and assist you accordingly.

Please note that you should take a complete backup of your site before proceeding.

In addition, please provide your site’s WP Admin URL and credentials in the private content area of this topic, so that we can look into it further and help you:

WP Admin URL:
WP Admin Username:
WP Admin Password:

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

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Jace

Participant

January 28, 2025 at 07:16

Hello,

I have tried to deactivate other plugins and only left those who I think comes with the theme.

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Tony Rodriguez

Support staff

January 28, 2025 at 09:35

Hello, @Jace,

Thank you for your response.

During our investigation, we activated the XStore parent theme on your website and found no issues. It appears that the problem is related to the Xstore child theme currently in use.

We recommend reviewing your child theme or considering the use of a new child theme to address the issue.

You can download new XStore child theme here: https://www.8theme.com/downloads/

We hope this information is helpful. Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Best regards,
The 8Theme Team

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Jace

Participant

January 28, 2025 at 10:40

Hello,

I just downloaded and installed XSTORE CHILD THEME, replaced the existing.

Still did not work but weirdly the parent theme seem to work fine.

Is there anything else I should try to do?

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