This topic has 7 replies, 3 voices, and was last updated 1 years, 6 months ago ago by Rose Tyler
When trying to add items to the cart on mobile there is an error saying “Please choose product options” even after selecting every option.
Hello, DSMThreads,
Thank you so much for purchasing our theme and contacting our support center.
We have conducted a review of your website on our personal mobile device and have not encountered any issues. It is likely a cache issue on your end. We recommend clearing your browser cache and revisiting the website.
We have also prepared a video for your reference. https://www.veed.io/view/f4e4d8ed-fdc8-4619-aa16-5dabdf5808c8?sharingWidget=true&panel=share
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
This issue isn’t only happening to me. It’s happening to customers.
It works on desktop but not on mobile.
I tested with Safari.
Hello DSMThreads,
Thank you for your response.
Please record a video of the problem and your actions, upload it on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.
Also, provide URL of product/page with the problem.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
Looks like the issue is with your amp plugin. Disabled that plugin and i can add to cart.
Hello DSMThreads,
Thank you for your response.
Do you plan to use AMP plugin in the future?
If yes, please provide us with temporary wp-admin and FTP access, so we can check the situation more deeply.
Best Regards,
8Theme’s Team
Tagged: add to cart, best selling, mobile, persuasive, themes, woocommerce
You must be logged in to reply to this topic.Log in/Sign up