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Add to cart load for very long time - by orenganon

This topic has 10 replies, 3 voices, and was last updated 9 years, 11 months ago ago by Eva Kemp

orenganon

Participant

January 12, 2015 at 21:29

Hello,

When I click on the “add to cart” button it loads for very long time and nothung happens.

Please advice,
Thank you

Please, contact administrator
for this information.

#33040 Copied

9 Answers

Robert Hall

Support staff

January 12, 2015 at 21:45

Hello,

Please provide us with wp-admin access in Private Content.

Regards,
Robert Hall.

#33042 Copied

orenganon

Participant

January 13, 2015 at 09:19

Please see private content.

Thank you

Please, contact administrator
for this information.

#33116 Copied

Robert Hall

Support staff

January 13, 2015 at 09:22

Hello,

You use old version of Legenda theme. Please update to the latest.
Here is video tutorial how update theme:
https://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#33119 Copied

orenganon

Participant

January 13, 2015 at 10:21

Hi,

I updated the theme but it didn’t fixed the issue.

Please advice,
Regards

#33135 Copied

Robert Hall

Support staff

January 13, 2015 at 10:47

Hello,

You need update WooCommerce plugin in Plugins->Installed Plugins.
If the problem isn’t solved then contact us.
Also you use old version of Revolution Slider and Visual Composer plugins. We can help you with updating.
Please provide us with FTP credentials in Private Content or provide your email address and we will send you plugins.

Regards,
Robert Hall.

#33140 Copied

orenganon

Participant

January 13, 2015 at 10:58

I upgraded the WooCommerce plugin but it didn’t fixed the issue -(
As you can see when click on add to cart it load forever but if you refresh the page you will see that the item added to the cart.

Please advice,

Thank you

#33144 Copied

Eva Kemp

Support staff

January 13, 2015 at 12:51

Hello,

Please try to disable “Ajax “Add To Cart” (for simple products only)” in Theme Options > Single Product Page.

Thank you.
Regards,
Eva Kemp.

#33159 Copied

orenganon

Participant

January 13, 2015 at 13:58

Yes its working but I want to have the “Ajax” option.
Please advice,

#33168 Copied

Eva Kemp

Support staff

January 13, 2015 at 19:57

Hello,

We’ll try to fix this issue in our next update.
Please take our apologies for inconveniences.

Thank you.
Regards,
Eva Kemp.

#33283 Copied
Tagged: add to cart, fast, load time, optimization, performance, woocommerce, wordpress
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