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Add to cart not submit - by Diego Sanchez

This topic has 6 replies, 3 voices, and was last updated 3 years, 9 months ago ago by Rose Tyler

Diego Sanchez

Participant

March 7, 2021 at 08:12

Hello, the add to cart button does not work correctly.
It does not deliver an answer and the button is loading.

help me pls

Please, contact administrator
for this information.

#278099 Copied Theme version: 0.0.1 WooCommerce version: 5.0.0

5 Answers

Rose Tyler

Support staff

March 7, 2021 at 08:42

Hello,

It looks like Shop page is not selected, go to WooCommerce > Settings > Products.
If this doesn’t help, provide URL of page with “add to cart” buttons and temporary wp-admin access.

Regards

#278103 Copied

Diego Sanchez

Participant

March 8, 2021 at 03:27

The url of the product is https://chefprotein.com/product/chef-protein

The ajax service responds 200 but does not reload the page or does not show the notification of “added to cart”

Please contact administrator
for this information.

#278196 Copied

Robert Hall

Support staff

March 8, 2021 at 12:45

Hello Diego

We have access your website Product URL and cart feature is working absolutely fine in your website. https://prnt.sc/10g23lw

Can you Please test your website on different browser or system and let us know if your issue is fixed.

Robert Hall
Customer Support

#278241 Copied

Diego Sanchez

Participant

March 8, 2021 at 14:42

They are not understanding my problem.

1.- Ajax add to cart ok – response 200
2.- The notification does not work on the product page. <- This is my problem 3.- The redirection to the cart is FORCE me with JS.

#278264 Copied

Rose Tyler

Support staff

March 9, 2021 at 13:19

Hello,

I can’t access your Dashboard – http://prntscr.com/10h2beo Is there restriction by ip? Could you disable it?

Provide a few more URLs of products, because the previous one can’t be added to the cart now.

Make sure that the Shop page is selected in WooCommerce > Settings > Products.

Regards

#278417 Copied
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