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Add to Cart Not Working Unless Logged In

This topic has 25 replies, 5 voices, and was last updated 10 years, 5 months ago ago by Eva Kemp

antcuc

Participant

September 12, 2014 at 19:32

Hi, firstly I wanted to say thank you for this theme and when I get everything working flawlessly it will be even better. You guys did a great job.

Secondly, my problem is, when adding products to cart it does not save. The cart will populate, but empty when going to another page. The cart only saves if a user is logged in. Please advise, thank you.

Also, how can I get the newest version of WPBakery Visual Composer v4.3.4 ? It says I need to update in my plugins page, does your extended license allow for that?

Please, contact administrator
for this information.

#15268 Copied

24 Answers

Eva Kemp

Participant

September 12, 2014 at 20:39

Hello,

Please provide us with FTP and wp-admin panel credentials.
We’ll update VC plugin for you.

Regards,
Eva Kemp.

#15283 Copied

antcuc

Participant

September 12, 2014 at 23:31

Info added, thanks.

Please, contact administrator
for this information.

#15301 Copied

Eva Kemp

Participant

September 13, 2014 at 08:58

Hello,

I’ve updated Visual Composer plugin to the latest version.
Also I’ve added a product to the cart being a guest and it has been added successfully. I’ve opened other pages and the product is still in the cart.
Please try to check it with some other browser.

Thank you.
Regards,
Eva Kemp.

#15339 Copied

antcuc

Participant

September 16, 2014 at 04:11

Hi Eva,
Thanks for your help updating Visual Composer.

Unfortunately, I am still having the same problems with the cart. I’ve tested it on firefox and safari, mac and pc. When not logged in, products do not save to cart both in quick view or on single product pages. When logged in, it works fine. Please advise, thank you.

#15632 Copied

Robert Hall

Participant

September 16, 2014 at 10:29

Hello antcuc,

Did you made some changes?
I’ve checked your cart when not logged in and it’s work well. Look at screenshot: http://prntscr.com/4nbgjh

Regards,
Robert Hall.

#15682 Copied

antcuc

Participant

September 16, 2014 at 19:53

Hi Robert,
Thanks for your time and assistance with this. No I haven’t changed anything.

When not logged in the products will add to cart but they will not save. So the cart will say “1” but when you navigate to another product or page the cart empties again. I will try to post a video for you to see soon.

What happens when you add to cart and then go to another page?

#15777 Copied

antcuc

Participant

September 16, 2014 at 20:16

Here is a video of the cart problem:

https://www.dropbox.com/s/oh5iizwo34buf45/Cart%20Problem.mp4?dl=0

#15781 Copied

Robert Hall

Participant

September 17, 2014 at 05:58

Hello,

Please, update your theme to latest version.
Here is video tutorial how to update it.
http://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

#15802 Copied

antcuc

Participant

September 17, 2014 at 07:11

Hi,
Updated to Royal theme to version 1.1. Cart problem persists. Also tried turning off all plugins except woocommerce but it did not help.

Should I update woocommerce to version 2.2?

Please advise, thanks.

#15811 Copied

Robert Hall

Participant

September 17, 2014 at 07:13

Hello,

Yes, please update the WooCommerce plugin.

Regards,
Robert Hall.

#15813 Copied

antcuc

Participant

September 17, 2014 at 07:17

Hi,
Updated woocommerce, cart problem still persists.

#15814 Copied

Eva Kemp

Participant

September 17, 2014 at 08:29

Hello,

As I see you haven’t updated the theme to the latest version. Please update it to 1.1 version. Before update please remove the folder woocommerce in wp-content/themes/royal directory.

Thank you.
Regards,
Eva Kemp.

#15823 Copied

antcuc

Participant

September 17, 2014 at 08:50

Not sure what you mean? Are you looking at the child theme? See attached:

https://www.dropbox.com/s/k1pbusuky3k3zy0/Screen%20Shot%202014-09-17%20at%2012.48.29%20AM.png?dl=0

#15829 Copied

280570

Participant

September 17, 2014 at 11:40

I have the same problem with cart

#15858 Copied

Eva Kemp

Participant

September 17, 2014 at 11:42

Hello,

We’re very sorry.
You’re right. There is a bug with new Woocommerce version and our theme. We’re working on the solution currently. The issue will be fixed as soon as possible.

Please take our apologies for inconveniences and all troubles you had to experience.

Regards,
Eva Kemp.

#15860 Copied

antcuc

Participant

September 18, 2014 at 18:29

Can I get a status or estimate date on this? I can’t go live until this important issue is resolved.

Thank you.

#16084 Copied

Eva Kemp

Participant

September 18, 2014 at 19:17

Hello,

The theme will be updated next week. We’re very sorry for the caused troubles. We’ll try to produce it earlier.

Thank you for your patience.
Please take our apologies.

Regards,
Eva Kemp.

#16089 Copied

antcuc

Participant

September 19, 2014 at 08:27

ok thanks.

#16122 Copied

Eva Kemp

Participant

September 19, 2014 at 11:12

Hello @antcuc,

You’re welcome.

Regards,
Eva Kemp.

#16138 Copied

pierreraiche

Participant

September 21, 2014 at 19:25

I have the same problem. Need to find a solution ASAP. my clients cannot buy on Safari either.

Please, contact administrator
for this information.

#16343 Copied

pierreraiche

Participant

September 21, 2014 at 20:23

Same problem here. It work on Firefox and Chrome but not Safari.

Please, contact administrator
for this information.

#16351 Copied

Eva Kemp

Participant

September 22, 2014 at 10:14

Hello @pierreraiche,

Our developers are working on this issue. It will be produced very soon.
Please take our apologies for the troubles you have to experience.

We’re very thankful for your patience.

Regards,
Eva Kemp.

#16390 Copied

pierreraiche

Participant

September 22, 2014 at 12:36

Hi Eva,

Thank you for your quick answer. When can we expect a fix? My site is not functionnal at the moment because of that glitch.

Thank you,
P.

#16411 Copied

Eva Kemp

Participant

September 22, 2014 at 15:32

Hello @pierreraiche,

Unfortunately we don’t have the exact date. We’re sorry.
But be sure it’ll be produced very soon.

Thank you for your understanding and patience.

Regards,
Eva Kemp.

#16442 Copied
Tagged: add to cart, logged in, not working, themes, woocommerce, wordpress
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