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Add to cart off canvas desktop and mobile

This topic has 7 replies, 2 voices, and was last updated 1 years, 8 months ago ago by eslam77

eslam77

Participant

March 12, 2023 at 09:07

hello when i use to add to cart on desktop and mobile after press add to cart the cart open from left side from both device now only added to cart without open after the update so whats wrong ?

#349717 Copied Theme version: 9.0.5 WooCommerce version: 7.4.1

6 Answers

Rose Tyler

Support staff

March 12, 2023 at 16:15

Hello, Eslam77,

Thank you for contacting us and for using XStore.

Please check if “Off-Canves” is selected in “Product Added Notification Type” in Theme options > WooCommerce > Shop > Shop page Layout.
After that try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.

Kind Regards,
8theme team

#349749 Copied

eslam77

Participant

March 12, 2023 at 18:53

i have disable all plugins and cache plugin and still same issue add to cart canvas not working so i have use now the popup for add to cart

#349772 Copied

eslam77

Participant

March 12, 2023 at 18:53

it was working without any issues before update to 9.0.5

#349773 Copied

Rose Tyler

Support staff

March 13, 2023 at 07:05

Hello, Eslam77

Thank you for the response.

Provide temporary wp-admin and FTP access.
To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access, please contact your hosting provider for assistance.

Waiting for your reply.

Kind Regards,
8theme team

#349797 Copied

Rose Tyler

Support staff

March 13, 2023 at 07:47

Hello, Eslam77,

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#349799 Copied

eslam77

Participant

March 14, 2023 at 00:33

it was a cache problem and its solved thanks so much for your help

#349908 Copied
Tagged: add to cart, desktop, mobile, off canvas, themes, woocommerce, wordpress
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