Return to previous page

Add To Cart on Products not working - by 33parkmedia

This topic has 9 replies, 2 voices, and was last updated 7 years, 6 months ago ago by Rose Tyler

33parkmedia

Participant

August 21, 2017 at 21:53

Please help! When clicking add to cart on the product catalog the item lands in the cart perfectly (http://buonaterra.wpengine.com/wp-content/uploads/2017/08/Screen-Shot-2017-08-21-at-4.50.43-PM.png)but when we are on a product page we get a pop up that says ‘successfully added to cart, do you want to continue shopping or go to checkout” but the item never gets added to the cart (http://buonaterra.wpengine.com/wp-content/uploads/2017/08/Screen-Shot-2017-08-21-at-4.51.22-PM.png). We are having this issue on single and variable products, as well as when we have ‘automatically bring customer to checkout after adding product to cart’ selected or not selected.

Please, contact administrator
for this information.

#170534 Copied Theme version: Version: 1.9 WooCommerce version: Version: 3.1.2

8 Answers

Rose Tyler

Support staff

August 22, 2017 at 08:34

Hello,

Please try to disable all 3rd-party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and then check.

Regards

#170544 Copied

33parkmedia

Participant

August 22, 2017 at 14:43

We did this, we turned off EVERY plugin individually and checked starting with 3rd party, and then the included plugins with this theme, and we had no change. The only plugin left on was woocommerce.

#170593 Copied

33parkmedia

Participant

August 22, 2017 at 19:00

We turned off ajax add to cart on single product pages in the theme options and the issue was resolved. the ajax functionality was nice, it would be great if you could get it working!

http://buonaterra.wpengine.com/wp-content/uploads/2017/08/Screen-Shot-2017-08-22-at-1.58.01-PM.png

#170620 Copied

Rose Tyler

Support staff

August 23, 2017 at 09:26

Hello,

We do not have such problem on our test site. Did you make any changes in template files?
Please provide FTP access in Private Content.

Regards

#170673 Copied

33parkmedia

Participant

August 23, 2017 at 15:34

No we did not make any changes at all, we just installed and got going. We just changed dns so I included the new site url.

Please, contact administrator
for this information.

#170717 Copied

Rose Tyler

Support staff

August 25, 2017 at 09:37

Hello,

I did nothing but seems your problem solved. Could you please check? https://gyazo.com/8502458aad2cdb60c613af0279fe337d

Regards

#170815 Copied

33parkmedia

Participant

August 25, 2017 at 14:08

well that’s strange, hopefully it doesn’t happen again, but it is definitely working now. thank you for looking into it!

#170839 Copied

Rose Tyler

Support staff

August 25, 2017 at 15:06

You’re welcome!
Feel free to ask if you need any help.

Regards

#170842 Copied
Tagged: add to cart, fix issue, product not working, seo friendly, wordpress woocommerce
Viewing 9 results - 1 through 9 (of 9 total)