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Add to cart pop-up is not visible when you add a product

This topic has 2 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Luca Rossi

  • Avatar: TheOne
    TheOne
    Participant
    January 23, 2025 at 10:13

    Hello,

    1. I add a product to the cart – popup should open
    2. I get a black overlay like on the “pic1”
    3. Pop up is not visible
    4. You have to scroll down and than the pop-up comes up (pic2)

    I don’t see the problem on Brave, but i do see it in Mozilla.

    Can you please take a look,
    Thank you,

    Please, contact administrator
    for this information.
    Files is visible for topic creator and
    support staff only.
    #431888 Copied
    1 Answer
    Avatar: Justin
    Luca Rossi
    Support staff
    January 24, 2025 at 06:01

    Dear @TheOne,

    We hope this message finds you well.

    We have noticed that you are currently using the WP-Rocket plugin. To assist with troubleshooting, we kindly request that you temporarily disable the plugin and check the issue again.

    Thank you for your cooperation and understanding. Should you have any questions or require further assistance, please do not hesitate to reach out to us.

    Best regards,
    The 8Theme Team

    #432061 Copied
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