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Add to cart problem - by iletisim1 - on WordPress WooCommerce support

This topic has 58 replies, 7 voices, and was last updated 10 years ago ago by Eva Kemp

iletisim1

Participant

September 21, 2014 at 22:57

it says, your shopping cart is empty ,everytime i added product to basket

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57 Answers

Eva Kemp

Support staff

September 22, 2014 at 09:41

Hello,

We already know about this issue which has happened after Woocommerce update. Our developers are working on the solution currently. It will be produced this week.
Please take our apologies for the troubles.

Thank you for your patience.

Regards,
Eva Kemp.

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iletisim1

Participant

September 22, 2014 at 11:10

my site is live, and ,customers facing problem.
anyway, i am waiting.

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Eva Kemp

Support staff

September 22, 2014 at 15:29

Hello,

We’re very thankful for your patience.
A new release will be produced very soon.

We’re sorry for such difficulties.

Regards,
Eva Kemp.

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pierreraiche

Participant

September 22, 2014 at 19:48

Hi Eva,

Same here – Please let us know as soon as possible. It’s very inconvenient.

Thanks.

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Memecrafter

Participant

September 22, 2014 at 20:06

No pressure guy, I have the same problem too.

Thanks for your help.

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iletisim1

Participant

September 22, 2014 at 20:35

well , i think you will publish a new version for add to cart problem ?
or will you give us some code to fix it ?

anyway , after we install the new code, will our settings,changes remain, or do we have to setup our store from the beginning?

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pierreraiche

Participant

September 23, 2014 at 12:39

Hi guys,

Any news on this issue. We are many of having this issue and it’s getting very frustrated. Perhas you guys could give us a quick patch that we can use in the meantime? Or perhaps, is there a way to remove completely, the little window that pop ups that says CONTINUE SHOPPING and CHECKOUT to be re-directed on the CART page? That way, since it seems to be a JQuery/JS issue, it might not happend.

Any suggestion? I need to find a solution ASAP.

Thank you,
P.

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Eva Kemp

Support staff

September 23, 2014 at 12:40

Hello @iletisim1,

We’ll produce a new theme version where the issue will be fixed.
Your changes will remain and you won’t have to remake the site.

Thank you for the patience.

Regards,
Eva Kemp.

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Memecrafter

Participant

September 23, 2014 at 13:55

I’m not sure if this will help anyone, but we had the same problem. At the client’s request, I deactivated the WooCommerce Product Enquiry plug-in, and now the selected items go to the cart and go thru checkout.

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pierreraiche

Participant

September 24, 2014 at 12:40

Morning,

Any news. Our websites are live and running. This quiet urgent. Would it be possible to get an update please? We are loosing sales.

Thank you,

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Olga Barlow

Support staff

September 24, 2014 at 14:08

Hello,

Please, update your theme to version 1.2, this bug was fixed. We apologise for this inconvenience.

Regards,
Olga Barlow

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Memecrafter

Participant

September 24, 2014 at 14:23

Don’t mean to sound foolish, but where and how do I update my theme to 1.2?

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Eva Kemp

Support staff

September 24, 2014 at 14:51

Hello @Les Schachter,

Please read our instructions how to update the theme: https://www.8theme.com/demo/docs/royal/#!/installation_upgrade (“1.5 Theme Upgrade” section).

Thank you.
Regards,
Eva Kemp.

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pierreraiche

Participant

September 24, 2014 at 15:35

Hi there,

It doesn’t work. When one clicks on ADD TO CART, the little box pop ups and keeps on spinning. It doesn’t had to the cart. See my link below please.

Thanks

Please, contact administrator
for this information.

#16834 Copied

pierreraiche

Participant

September 24, 2014 at 15:39

Hi again,

Also – I cannot add any products with variations to the cart, only simple products. If I put a simple product in the cart, and I try to add a second one, it erases the one I put previously. It doesn’t work.

P.

Please, contact administrator
for this information.

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Eva Kemp

Support staff

September 24, 2014 at 16:18

Hello @pierreraiche,

Please provide us with wp-admin panel credentials in Private Content.

Thank you.
Regards,
Eva Kemp.

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pierreraiche

Participant

September 24, 2014 at 16:22

Here it is. Thank you for your support.

Please, contact administrator
for this information.

#16840 Copied

pierreraiche

Participant

September 24, 2014 at 17:18

Hi Eva,

I have done some more testing. The problem remains the same. Sometimes I can add, sometimes I can’t. Same applies to empty the cart or update it.

Any news?
Thanks,

#16846 Copied

pierreraiche

Participant

September 24, 2014 at 19:20

Hi Eva,

It seems to be working now. I am not sure if you did something or if what I have done fixed it but it’s now working.

If you did do something, thank you for your assistance.

P.

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Eva Kemp

Support staff

September 25, 2014 at 11:47

Hello,

We did nothing, but that’s great all is working now.
If you need some assistance let us know.

Regards,
Eva Kemp.

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iletisim1

Participant

September 25, 2014 at 12:36

hi,
i couldnt upgrade it to the latest version, can you help?

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Robert Hall

Support staff

September 25, 2014 at 12:54

Hello iletisim1,

Here is video tutorial how to update theme:
http://www.youtube.com/watch?v=KdWESIIPU1k

Regards,
Robert Hall.

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pierreraiche

Participant

September 25, 2014 at 13:07

Hi iletisim1,

Here is a tip. Take your current theme folder and rename it royal-old on the server and on your computer. Once that’s done, upload the new version onto your server. Then, in Worpdress, go in THEME OPTION and then SAVE CHANGES at the top or bottom. It worked for me.

Good luck!

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Eva Kemp

Support staff

September 25, 2014 at 13:07

Hello @iletisim1,

Please provide us with FTP and wp-admin panel credentials in Private Content.
Thank you.

Regards,
Eva Kemp.

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iletisim1

Participant

September 25, 2014 at 14:20

here at private content

Please, contact administrator
for this information.

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Eva Kemp

Support staff

September 26, 2014 at 08:48

Hello @iletisim1,

Please provide us with FTP credentials as well.
Thank you.

Regards,
Eva Kemp.

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iletisim1

Participant

September 26, 2014 at 09:15

here is ftp at private content

Please, contact administrator
for this information.

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Eva Kemp

Support staff

September 26, 2014 at 17:31

Hello @iletisim1,

Sorry, but the login details for FTP are incorrect.
Please check them.

Thank you.

Regards,
Eva Kemp.

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iletisim1

Participant

September 26, 2014 at 17:40

i checked they are ok.

again in private content

Please, contact administrator
for this information.

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